Job Description

Title: Executive - Helpline Support (Female)

Company Name: Miracle Skin Bangladesh Ltd.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor’s degree in any discipline
∎ Skills Required: COMMUNICATION WITH CLIENT, MS Office, Negotiation Persuasion Skills, Telecommunication Service.

Experience Requirements:
∎ 1 to 3 year(s)

Job Responsibilities:
∎ Maintaining a positive, empathetic, and professional attitude toward customers always ensures customer satisfaction.
∎ Greeting customers in a friendly, professional manner using the suggested script.
∎ Answering telephonic and e-mail inquiries in a timely manner.
∎ Generate and communicate with new customers while keeping regular contact with former and existing customers also.
∎ Know and learn about the service inside for sharing replies of asked queries and sharing information properly.
∎ Maintain daily, weekly, and monthly call/email reports and submit to the supervisor.
∎ Ensuring detailed, informative, and effective database of the client pool.
∎ Be updated with the latest information of the company for best customer service.

Additional Requirements:
∎ Age at most 30 years
∎ Only females are allowed to apply
∎ The applicants should have experience in the following area(s): Customer Care, Customer Management, Customer Relationship Management, Customer Service.
∎ Should have self-supervision skills and performance management skills. Understand all the situations and take responsibility, stress tolerance, discipline, desire to work and gain new knowledge, politeness, ability to work with large volumes of information, and multitasking.

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 19 Jun 2023

Company Information:
∎ 20 May 2023
∎ Miracle Skin Bangladesh Ltd.

Category: Customer Support/Call Centre

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