Job Description

Title: Executive-Holidays

Company Name: US-Bangla Airlines-OTA

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Management, Public Administration,Marketing

Job Responsibilities:
∎ To provide customers with upgrade options for flights, accommodation, tours, and cabins prior to their holiday.
∎ Help clients identify their ideal travel package based on their suggestions and requirements.
∎ Corresponding with a variety of contacts such as hoteliers, travel companies, and apartment agencies
∎ Deal with occurring travel problems or refunds
∎ Enter data into our software and maintain client files
∎ Book transportation, make hotel reservations, and collect payment/fees
∎ Use promotional techniques and prepare promotional materials to sell itinerary tour packages
∎ A clear understanding of the visa application process is necessary to handle visa-related tasks efficiently
∎ Dealing with all conceivable customer queries and complaints
∎ Study and assimilate all information regarding travel destinations such as prices, weather, language, currency, customs, etc.
∎ Regularly maintain a good relationship with our customers
∎ Provide end-to-end service while organizing a trip from booking the tickets, reserving the hotels, and creating the itinerary
∎ Provide all relevant and essential information to the tourists regarding their travel like guides, itineraries, brochures, and maps
∎ Sell the appropriate tour package to the right customer
∎ Negotiate any customizations or modifications requested and accommodate them to the best level possible
∎ Resolve any problem that arises regarding the trip for the customer
∎ Regularly update a database containing client details and travel information
∎ Reach the sales and revenue targets
∎ A clear understanding of the visa application process is necessary to handle visa-related tasks efficiently
∎ Corporate booking and managing travel arrangements for clients
∎ Developing and enhancing existing products and services to meet the changing needs of the market.
∎ Manage package preparation and ensure all necessary details are included.
∎ Accompanying customers on excursions and acting as a guide;
∎ Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents, and travel companies;
∎ Maintaining an in-depth knowledge of the resort and the local area in order to answer clients’ questions;
∎ Responding to clients’ queries (this may involve being on duty for set times each day);
∎ Checking hotel standards and safety procedures.

Additional Requirements:
∎ Age at most 27 years
∎ Language proficiency in both English and Bengali.
∎ Excellent communication skills.
∎ Excellent knowledge of MS Office.
∎ Self-motivated with a results-driven approach.
∎ Smart, driven, team-player.
∎ Energetic & enthusiastic

Salary: Tk. 30000 (Monthly)

Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 4 Jan 2024

Company Information:
∎ 5 Dec 2023
∎ US-Bangla Airlines-OTA
∎ Address : Sharif Plaza, 39 Kemal Ataturk Avenue, Banani, Dhaka - 1212
∎ Business : OTA`s (Online Travel Agency) of US-Bangla Group provides an extensive diversity of services catering to all travel needs. International affiliations & long-term relations with travel partners, agents can enjoy higher margins on all travel services. Besides, excellent personalized services with a team of professionals providing hassle free & prompt booking experience consulting 24/7 with the agent, dedicated sales team around every major corner of the country for you.

Category: Customer Support/Call Centre


Source: bdjobs.com

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