Executive, Key Account Manager (E-Commerce Services)

Job Description

Title: Executive, Key Account Manager (E-Commerce Services)

Company Name: SSL Wireless

Vacancy: 4

Location: Dhaka (Eskaton)

Salary: Negotiable

Experience:
∎ 1 to 2 years
∎ Freshers are also encouraged to apply.

Published: 14 Oct 2024

Education:
∎ Bachelor/Honors

Requirements:

Responsibilities & Context:
∎ You will be responsible for acquiring new merchants and managing the existing merchant portfolio in alignment with company strategies. This includes completing the acquisition process, ensuring retention, and generating leads from the current base. Building strong relationships with clients will be key to maintaining a healthy portfolio, while also identifying opportunities for up-selling and cross-selling to meet merchant needs.
∎ You are expected to meet transaction targets on a weekly, monthly, quarterly, and annual basis, ensuring the achievement of both financial and non-financial KPIs.
∎ You will handle the collection and processing of all necessary documents required for account activation, ensuring compliance with internal processes while coordinating with stakeholders.
∎ You will initiate and execute campaigns aimed at boosting business. This involves coordinating with internal departments such as operations, technical, legal, and marketing, as well as external stakeholders, for account and campaign processing. You will also contribute to strategic planning for merchant growth and collect competition intelligence for market insights and planning.
∎ Providing end-to-end service to merchants will be a key part of your role, ensuring smooth account operations while taking initiatives to engage clients and enhance their overall experience. You will also negotiate contracts with merchants and establish clear performance timelines, representing SSLCOMMERZ positively and professionally in the market.
∎ Finally, you will keep accurate records of client interactions and activities to support better reporting and provide valuable insights.
∎ We are currently seeking a motivated and energetic Executive Key Account Manager to join our team. In this role, you will be responsible for managing important accounts, building lasting relationships with organizations, and driving revenue growth through the utilization of our payment solutions.
∎ Your Responsibilities:
∎ You will be responsible for acquiring new merchants and managing the existing merchant portfolio in alignment with company strategies. This includes completing the acquisition process, ensuring retention, and generating leads from the current base. Building strong relationships with clients will be key to maintaining a healthy portfolio, while also identifying opportunities for up-selling and cross-selling to meet merchant needs.
∎ You are expected to meet transaction targets on a weekly, monthly, quarterly, and annual basis, ensuring the achievement of both financial and non-financial KPIs.
∎ You will handle the collection and processing of all necessary documents required for account activation, ensuring compliance with internal processes while coordinating with stakeholders.
∎ You will initiate and execute campaigns aimed at boosting business. This involves coordinating with internal departments such as operations, technical, legal, and marketing, as well as external stakeholders, for account and campaign processing. You will also contribute to strategic planning for merchant growth and collect competition intelligence for market insights and planning.
∎ Providing end-to-end service to merchants will be a key part of your role, ensuring smooth account operations while taking initiatives to engage clients and enhance their overall experience. You will also negotiate contracts with merchants and establish clear performance timelines, representing SSLCOMMERZ positively and professionally in the market.
∎ Finally, you will keep accurate records of client interactions and activities to support better reporting and provide valuable insights.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, T/A, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive salary as per industry best practice.
∎ Training & Development Scopes.
∎ Weekly 2 holidays.
∎ Weekly medical consultancy.
∎ Annual leave encashment.
∎ Medical coverage.
∎ Congenial & friendly working environment
∎ Attractive salary as per industry best practice.
∎ Training & Development Scopes.
∎ Weekly 2 holidays.
∎ Weekly medical consultancy.
∎ Annual leave encashment.
∎ Medical coverage.
∎ Congenial & friendly working environment

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Eskaton)

Company Information:
∎ SSL Wireless
∎ 93 B, New Eskaton Road, Dhaka - 1000
∎ Software Shop Limited (SSL Wireless) is one of the leading Software Development, ITES, and Fintech companies in Bangladesh, which has been awarded with ISO 27001:2013 certification. SSL is an associated company of one of the biggest garments exporting groups in Bangladesh, Concorde Garments Group. SSL provides Messaging Solutions, VAS, Virtual Recharge, Online Bill Payments, e-Commerce Solutions, Payment Services, Website & App Development, Salesforce Tracking, Enterprise Solutions, Digital Banking Solution, Digital Wallet, Card-on-File, Cyber Security, Digital Marketing and Customized Software Development Solution to 90+ Banks & FIs, 2000+ Corporates, 6 Utility companies, different Government agencies, NGOs and SMEs. SSL is the largest TV, Radio, Media & Online News Channel aggregator. SSL is also the first & the largest Online Payment Aggregator of Bangladesh having 3500+ e-Commerce merchants under coverage through its PSO licensed and PCI DSS certified Payment Gateway platform SSLCOMMERZ.
At SSL, everyone has a very open and clear mindset and is always trying to find innovative solutions to make a better utilization of the available technology. The people at SSL are well aware about their specific duty towards the society and the industry. This advantage along with the precise understanding of the local market lets SSL Wireless to serve its customers with the appropriate solutions and services.

Address::
∎ 93 B, New Eskaton Road, Dhaka - 1000
∎ Software Shop Limited (SSL Wireless) is one of the leading Software Development, ITES, and Fintech companies in Bangladesh, which has been awarded with ISO 27001:2013 certification. SSL is an associated company of one of the biggest garments exporting groups in Bangladesh, Concorde Garments Group. SSL provides Messaging Solutions, VAS, Virtual Recharge, Online Bill Payments, e-Commerce Solutions, Payment Services, Website & App Development, Salesforce Tracking, Enterprise Solutions, Digital Banking Solution, Digital Wallet, Card-on-File, Cyber Security, Digital Marketing and Customized Software Development Solution to 90+ Banks & FIs, 2000+ Corporates, 6 Utility companies, different Government agencies, NGOs and SMEs. SSL is the largest TV, Radio, Media & Online News Channel aggregator. SSL is also the first & the largest Online Payment Aggregator of Bangladesh having 3500+ e-Commerce merchants under coverage through its PSO licensed and PCI DSS certified Payment Gateway platform SSLCOMMERZ.At SSL, everyone has a very open and clear mindset and is always trying to find innovative solutions to make a better utilization of the available technology. The people at SSL are well aware about their specific duty towards the society and the industry. This advantage along with the precise understanding of the local market lets SSL Wireless to serve its customers with the appropriate solutions and services.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 25 Oct 2024

Category: Marketing/Sales