Executive - Member Service Department (Wholesale Club Ltd.)

Job Description

Title: Executive - Member Service Department (Wholesale Club Ltd.)

Company Name: Jamuna Group

Vacancy: --

Age: 20 to 35 years

Location: Dhaka

Salary: Tk. 15000 - 18000 (Monthly)

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Retail Store, BPO/ Data Entry Firm, Group of Companies, Call Center, Chain shop, Super store, E-commerce

Published: 13 Jan 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 20 to 35 years

Responsibilities & Context:
∎ Inform customers about the benefits of the membership card and meet monthly target by selling new memberships and renewals.
∎ Formulate and maintain significantly profitable relationships with key customers.
∎ Keeping customers updated with all information on the latest products.
∎ Resolve all customer complaints in a quick and efficient manner.
∎ Expand the customer base by essentially using the methods of upselling and cross-selling.
∎ Conduct business reviews frequently by making the best use of CRM/MSD programs.
∎ Collaborate with the management team to properly run all the campaigns.
∎ Attend customer queries and send promotional information through all social media and Hotline number.
∎ Provide necessary feedback to customer's and push for online and corporate sale.
∎ Generate online order from customer and process them for delivery.
∎ Communicate with delivery partners.
∎ Communicate with our online vendors and assist in the delivery process.
∎ Any other task assigned by the management time to time.
∎ Job Context:
∎ Wholesale Club Ltd. Is an enterprise of JAMUNA GROUP, which is one & only hypermarket in Bangladesh. Right now we are looking for an Executive - Member Service Department under the Marketing department, who will share our pride and support our continuous business growth by showcasing his talent, skill, experience, expertise, dedication, integrity, accountability & transparency.
∎ Job Responsibilities:
∎ Inform customers about the benefits of the membership card and meet monthly target by selling new memberships and renewals.
∎ Formulate and maintain significantly profitable relationships with key customers.
∎ Keeping customers updated with all information on the latest products.
∎ Resolve all customer complaints in a quick and efficient manner.
∎ Expand the customer base by essentially using the methods of upselling and cross-selling.
∎ Conduct business reviews frequently by making the best use of CRM/MSD programs.
∎ Collaborate with the management team to properly run all the campaigns.
∎ Attend customer queries and send promotional information through all social media and Hotline number.
∎ Provide necessary feedback to customer's and push for online and corporate sale.
∎ Generate online order from customer and process them for delivery.
∎ Communicate with delivery partners.
∎ Communicate with our online vendors and assist in the delivery process.
∎ Any other task assigned by the management time to time.

Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus, Medical allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Smooth career path for well performer

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Read Before Apply:

• Candidates those who not matching criteria need not to apply.

• Only potential candidates are requested to go through the job circular before applying.

• We regret that due to the huge volume of applicants only short listed candidate will be called for interview.

• Any persuasion will disqualify the applicants apply

Apply Procedure:

Email your CV:
∎ Send your CV to the given email career@wholesaleclubltd.com or Email your CV from My Bdjobs account

Company Information:
∎ Jamuna Group
∎ Jamuna Future Park, Ka-244, Progati Sarani, Kuril, Baridhara, Dhaka-1229
∎ As an evolving private company that has continually grown within the competitive industry in Bangladesh, Jamuna Group possesses high values, but the most crucial value of the company is its human resources. The name, Jamuna group is inseparably associated with the name of Mr. Md. Nurul Islam, an architect a pioneer ultimately an Industrial leader in the private sector. He heralded the Jamunas appearance in the arena of private industrial sector in 1974 with the mission and vision of building newly independent Bangladesh as a happy and prosperous country. Jamuna started its journey with the Jamuna Electric Manufacturing Co. Ltd in 1974 and it pioneered the manufacturing electrical accessories and fittings in Bangladesh since 1975. To maintain its competitiveness in todays globalized modern market, Jamuna introduced the best technology along with machinery and expertise in Bangladesh. Jamuna developed and expanded its enterprises of multi-dimension for diversifying its product range. In course of 34 years of operation Jamuna Group expanded into a giant dynasty of 24 large scale SBUs. From textile to real estate, Jamuna Group has diverse business interests. The Group has ventured into electrical, engineering, chemical, leather, garments and textiles- including spinning, knitting and dyeing, cosmetics, toiletries, beverages, real estate, tyre, housing, print and electronic media sectors.

Address::
∎ Jamuna Future Park, Ka-244, Progati Sarani, Kuril, Baridhara, Dhaka-1229
∎ As an evolving private company that has continually grown within the competitive industry in Bangladesh, Jamuna Group possesses high values, but the most crucial value of the company is its human resources. The name, Jamuna group is inseparably associated with the name of Mr. Md. Nurul Islam, an architect a pioneer ultimately an Industrial leader in the private sector. He heralded the Jamunas appearance in the arena of private industrial sector in 1974 with the mission and vision of building newly independent Bangladesh as a happy and prosperous country. Jamuna started its journey with the Jamuna Electric Manufacturing Co. Ltd in 1974 and it pioneered the manufacturing electrical accessories and fittings in Bangladesh since 1975. To maintain its competitiveness in todays globalized modern market, Jamuna introduced the best technology along with machinery and expertise in Bangladesh. Jamuna developed and expanded its enterprises of multi-dimension for diversifying its product range. In course of 34 years of operation Jamuna Group expanded into a giant dynasty of 24 large scale SBUs. From textile to real estate, Jamuna Group has diverse business interests. The Group has ventured into electrical, engineering, chemical, leather, garments and textiles- including spinning, knitting and dyeing, cosmetics, toiletries, beverages, real estate, tyre, housing, print and electronic media sectors.

Application Deadline: 12 Feb 2025

Category: Customer Support/Call Centre