Job Description
Title: Executive / Sr. Executive - Customer Care
Company Name: Kingston Hospital Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: communication skills, Presentation Sklls, Public Relations Skills
Experience Requirements:
∎ 1 to 4 year(s)
∎ The applicants should have experience in the following area(s):
Customer care service, Hospitality Management, OT Management
∎ The applicants should have experience in the following business area(s):
Clinic, Diagnostic Centre, Hospital
Job Responsibilities:
∎ Ensure effective and smooth co-ordination between consultant and the outpatient.
∎ Greet all guests with appropriate manners & curtesy and arrange pre-consultation requirements as necessary.
∎ Guide the patients regarding investigation, medication & follow-up visit.
∎ Update respective consultant(s) regarding patient's attendance and status as & when required.
∎ Be updated with the latest information on different facilities and tariffs.
∎ Provide personalized services for high value, VIP, vulnerable patients.
∎ Counseling with IPD & OPD Patient as well as OT Patient as per OT Package.
∎ Provide information to customer queries.
∎ Taking customers feedback and suggestions to improve quality of service and report to the Unit Supervisor.
Additional Requirements:
∎ Age 22 to 35 years
∎ Both males and females are allowed to apply
∎ Must have experience in hospital or relevant field.
∎ Must have computer typing skill.
Salary: Negotiable
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Dec 2023
Company Information:
∎ 30 Nov 2023
∎ Kingston Hospital Ltd.
∎ Address : House No. 51 & 52, Road No. 01 and 02, Block -D, Sohidbag, Mirpur-12, Dhaka- 1216
Category: Customer Support/Call Centre
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