Executive / Sr. Executive - MIS & WFM
Job Description
Title: Executive / Sr. Executive - MIS & WFM
Company Name: Digicon Technologies Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
MIS Reporting, WFM
Job Responsibilities:
∎ Manage and prepare Periodic/adHoc reports for internal & external stakeholders
∎ Calculate required manpower, prepare shift design and roster
∎ Data cleaning, reconciliations and backup
∎ Reporting and Analysis, Trend and Forecasting from historical data
∎ Performance-stack reporting
∎ Process KPI/SLA reports
∎ Developing & maintaining different types of reporting dashboards as per requirement. e.g. attendance, absenteeism, operational, quality
∎ Able to handle large datasets and generate reports from millions of data
∎ Prepare business presentations as and when required.
∎ Perform any other task assigned by the management from time to time.
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Minimum 1-2 years of experience in MIS/WFM in BPO/Similar Industry is preferred.
∎ Must have sound knowledge of advanced MS Excel. (Lookup, Pivot-Table, Function, Formula, Dashboard, Chart/Graph, etc.)
∎ Basic knowledge in SQL, MS Access, Power Query, and Power Pivot will be given preference.
∎ Experiences may relax upon proven domain knowledge and expertise level of handling reporting and analysis capabilities
∎ Must have knowledge of Call Center KPIs, WFM terminology, and calculation (Erlang C, Occupancy, Utilization, Productivity, Service Level, ACR, etc.)
∎ Must be flexible to work on a Roster basis and willing to work extended hours upon requirements.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Oct 2023
Company Information:
∎ 18 Sep 2023
∎ Digicon Technologies Ltd.
∎ Address : 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
Category: Accounting/Finance
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