Executive, Technical Customer Support
Job Description
Title: Executive, Technical Customer Support
Company Name: Leadswin Limited
Vacancy: 05
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Diploma (CSE)
∎ Bachelor (CSE)
Experience Requirements:
∎ 2 to 5 year(s)
Job Context:
∎ This position holder will be responsible for proactively supporting in all types of post sales activities.
∎ Time to time making and updating supporting tutorials.
Job Responsibilities:
∎ Customer Service is fully responsible for ensuring proactive customer service for our
∎ corporate clients & software users in a prudent manner.
∎ Preparing quality tutorials (text, images & audio-visual) for the users and keeping up to date on the place
∎ Following the customer support operating process procedures
∎ Support to angry customers' politely. Resolutions immediately any
∎ issues without hurting the company images.
∎ Supporting the sales team to boost the sales revenue from the field level.
∎ Finding the bugs/errors or any gap of the software or service to eliminate the issues
∎ immediately by the Manager & developers' team of the company.
∎ Maintaining the call, email, service token logs, issues, provided solutions, reports in a formatted
∎ software on a daily basis.
∎ Maintaining social media pages, groups, inbox chatting, email queries, websites contact forms
∎ to quickly respond to the customers on a daily basis.
∎ Meet the goals of the required service daily, monthly, quarterly basis
∎ Fostering the company values, cultures & upholding the brand reputations
∎ Ensure proactive support before need client service
∎ Daily effective reply of every mail, token, call, whatsapp, sms & other communication tools
∎ Daily basis solve the token,
∎ Ensure reminder & confirmation of Expiry Domain, Hosting & others product
∎ Maintain Outbound & Inbound Call as per company need
Additional Requirements:
∎ Both males and females are allowed to apply
∎ The applicants should have experience in the following area(s): Business Development, Call Center Agent, Corporate Sales and Marketing, Customer Relationship Management, Customer Support through Phone, Online Marketing, Tele Marketing
∎ The applicants should have experience in the following business area(s):Sales, Marketing
∎ Talent & quick learner
∎ Helping minded & good team member
∎ Convincing power with telephone
∎ Enthusiastic & positive attitude
∎ Hard & smart worker
∎ Target & result oriented
∎ Sincere & responsible.
Salary: Tk. 15000 - 20000 (Monthly)
Compensation & Other Benefits:
∎ Performance bonus will be based on KPI
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 1 (Yearly)
∎ Secure, corporate & enthusiastic work environment.
∎ Lots of fun & enjoyment will be available.
∎ Huge learning & skill growing scope from training, guidance & practical assignments.
∎ Every good performance & result will be rewarded.
∎ You will be treated as a family member, not only as an employee.
∎ Long-term career path.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 28 May 2022
Company Information:
∎ 28 Apr 2022
∎ Leadswin Limited
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 28th May 2022
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