Job Description

Title: Executive, Tele Calling

Company Name: Metal Farmtech Ltd

Vacancy: 1

Age: 25 to 30 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ 3 to 5 years

Published: 17 Apr 2025

Education:
∎ Bachelor/Honors, Masters

Requirements:

Additional Requirements:
∎ Age 25 to 30 years
∎ Minimum 3-5 years practical experience in Tele Calling/Call Centre/customer care/Tele Marketing.
∎ Should be able to handle telephone inquiries independently.
∎ Must have good pronunciation and decent communication skills.
∎ Fluent in writing and speaking in both Bangla and English.
∎ Incumbents should have expertise in MS Office like MS Words, MS Excel and MS Powerpoint.
∎ The incumbents must be willing to work under pressure.
∎ The incumbents must have patience, positive approach for dealing with Customers.
∎ Expertise in Software application (ERP like Oracle/Tally/IFS/Syspro/Odoo/Netsuite etc) will be given preference.

Responsibilities & Context:
∎ Closely monitor and follow up monthly credit installment as per customer file.
∎ Achieving the monthly collection target in liaison with concerned Customers, Territory In-charges and Regional In-charges.
∎ Should have good communicating Skill to handle the customers especially overdue Customers.
∎ Maintaining customer complaints on Excel Sheet/ ERP (Software application) and inform the concerned authority to solve the problem on priority basis.
∎ Record maintaining & reporting.
∎ Liaison with other stakeholders.
∎ Any other job as assigned by the management.
∎ Closely monitor and follow up monthly credit installment as per customer file.
∎ Achieving the monthly collection target in liaison with concerned Customers, Territory In-charges and Regional In-charges.
∎ Should have good communicating Skill to handle the customers especially overdue Customers.
∎ Maintaining customer complaints on Excel Sheet/ ERP (Software application) and inform the concerned authority to solve the problem on priority basis.
∎ Record maintaining & reporting.
∎ Liaison with other stakeholders.
∎ Any other job as assigned by the management.

Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Gratuity
∎ Lunch Facilities: Partially Subsidize

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka

Company Information:
∎ Metal Farmtech Ltd

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 30 Apr 2025

Category: Customer Support/Call Centre