Job Description

Title: Executive/Sr. Executive - Customer Service (Garments Accessories)

Company Name: A Reputed Garments Accessories Manufacturer

Vacancy: 03

Age: 24 to 32 years

Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:
∎ 2 to 4 years
∎ The applicants should have experience in the following business area(s):Garments, Garments Accessories

Published: 1 Mar 2025

Education:
∎ Bachelor of Business Administration (BBA) in Marketing

Requirements:

Additional Requirements:
∎ Age 24 to 32 years
∎ Able to handle several numbers of orders / styles at a time independently.
∎ Proven capability to understand different buyers' requirements.
∎ Should have good knowledge of products, sample, fabrics, accessories, trims, fashion trends etc.
∎ Able to handle several numbers of orders / styles at a time independently.
∎ Proven capability to understand different buyers spec & requirements.
∎ Candidates must be smart, self motivated and dynamic.
∎ Customer conveyance capacity, Strong interpersonal communication and leadership skill are must.
∎ Excellent verbal and written communication skills in both English & Bangla.
∎ The applicants having experience in the following area(s) are preferable: Customer Care, Corporate Marketing, Brand Planning and Business Development.
∎ Ability to work independently with minimal supervision
∎ Able to handle several numbers of orders / styles at a time independently.
∎ Proven capability to understand different buyers' requirements.
∎ Should have good knowledge of products, sample, fabrics, accessories, trims, fashion trends etc.
∎ Able to handle several numbers of orders / styles at a time independently.
∎ Proven capability to understand different buyers spec & requirements.
∎ Candidates must be smart, self motivated and dynamic.
∎ Customer conveyance capacity, Strong interpersonal communication and leadership skill are must.
∎ Excellent verbal and written communication skills in both English & Bangla.
∎ The applicants having experience in the following area(s) are preferable: Customer Care, Corporate Marketing, Brand Planning and Business Development.
∎ Ability to work independently with minimal supervision

Responsibilities & Context:
∎ The incumbent is responsible for independently taking care of all facets of assigned sampling functions involving all types of garment accessories (Tag & Label especially).
∎ Ensure customer satisfaction by providing innovative merchandise identification products that consistently and continually meet or exceed defined requirements for product quality and customer support.
∎ Ensure immediate and innovative responses to customer as well as provide a vision and a model for satisfying them.
∎ Work towards developing service standards and strategies, which would be the company's competitive advantage.
∎ Ensure customers standard requirements in terms of delivery, samples and orders are duly recorded by the respective customer service or PD staff and passed down to the respective departments.
∎ Determine current and future expectations of customers and use that information to ensure improvements in quality and service.
∎ Build and sustain good working relationship with our customers through constant process of discussion and negotiation enabling the organization to establish a reliable, quality conscious, customer oriented vendor base.
∎ The incumbent is responsible for independently taking care of all facets of assigned sampling functions involving all types of garment accessories (Tag & Label especially).
∎ Ensure customer satisfaction by providing innovative merchandise identification products that consistently and continually meet or exceed defined requirements for product quality and customer support.
∎ Ensure immediate and innovative responses to customer as well as provide a vision and a model for satisfying them.
∎ Work towards developing service standards and strategies, which would be the company's competitive advantage.
∎ Ensure customers standard requirements in terms of delivery, samples and orders are duly recorded by the respective customer service or PD staff and passed down to the respective departments.
∎ Determine current and future expectations of customers and use that information to ensure improvements in quality and service.
∎ Build and sustain good working relationship with our customers through constant process of discussion and negotiation enabling the organization to establish a reliable, quality conscious, customer oriented vendor base.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Company Information:
∎ A Reputed Garments Accessories Manufacturer

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 31 Mar 2025

Category: Customer Support/Call Centre