Executive/Sr Executive; Customer Support; Technology!
Job Description
Title: Executive/Sr Executive; Customer Support; Technology!
Company Name: BRACNet Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bsc In CSE/EEE/ETE.
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following business area(s):
ISP
Job Responsibilities:
∎ Ensure 24/7 availability to reach BRACNet.
∎ Receiving phone call of clients.
∎ Done primary troubleshoot within the scope and escalated when required.
∎ Generating complain ticket which contains all details of client problem and forward it to the concerning department.
∎ Closely monitoring BRACNet network. Generate tickets, SMS for internal communication and contact with vendors (NTTN, IIG, LSPs, Operators etc.).
∎ Working with all departments (Technical, Sales, Billing, Admin, Store etc.), zonal and field engineers for coordinating the overall task to be done successfully.
∎ Attend every query / complain mail in a timely manner, reply / escalate within minimum possible time.
∎ Follow up every closed ticket with clients and continuing the process until the client makes happy.
∎ Answering client correspondences through email, social media, and by phone.
∎ Conducting surveys and writing reports based on customer feedback on products and services.
∎ Providing customers with clear instructions to resolve issues.
∎ Rerouting customer calls to other departments when advanced solutions are needed.
∎ Managing orders and ensuring their prompt delivery.
∎ Any other task assigned by management.
Additional Requirements:
∎ Age 25 to 32 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Profit share, Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Apr 2023
Company Information:
∎ 20 Mar 2023
∎ BRACNet Limited
∎ Address : Navana Yousuf Infinity (7th Floor) 16, Mohakhali (Near Titumir College), Gulshan, Dhaka-1212.
Tel: +88029893333
∎ Web : www.bracnet.net
Category: IT/Telecommunication
: Applicant should have enthusiastic, honest, well mannered, punctual and physical fitness. Willing to work at any point of time for making sure the service uninterrupted.
Source: bdjobs.com
Deadline Expired on 5th Apr 2023
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