Title: Exicutive (Sales & Reservation)
Company Name: Police Trust Tours & Travels Ltd.
Vacancy: 1
Age: 22 to 40 years
Location: Dhaka
Minimum Salary: Negotiable
Experience:
∎ 4 to 5 years
∎ The applicants should have experience in the following business area(s):Airline, Travel Agent, Group of Companies, Tour Operator
Published: 17 May 2025
Education:
∎ Bachelor/Honors, Masters
∎ (Business background will get preference)
∎ (Business background will get preference)
Requirements:
Additional Requirements:
∎ Age 22 to 40 years
Responsibilities & Context:
∎ Customer Inquiries: Respond promptly and professionally to customer questions about travel reservations, ticket modifications, cancellations and other travel-related concerns through phone, email or chat.
∎ Travel Information: Provide customers with accurate, up-to-date info on flight schedules, airline policies, baggage allowances, visa requirements, and other essential travel details.
∎ Payment Processing: Process booking payments, ensuring the accuracy and security of all financial transactions, including cash payments.
∎ Customer Feedback: Proactively seek feedback and suggestions from customers to enhance service quality and improve overall customer satisfaction.
∎ Communication with stakeholders: With travel agencies, OTAs, Airlines and GDS personnel.
∎ Interpreting IATA, ADM policies and ATAB regulations.
∎ Maintain all IATA accreditation documents.
∎ Ability to correspond with Airline’s office.
∎ Ability to correspond Speaking English with Customers & Airline’s Staffs
∎ A qualified Airline Reservation Executive who is responsible to Airlines ticketing, reservation creating PNR adherence to booking policies, ticket issuing, reissuing & refund using IATA GDS (Galileo /Amadeus), manage bookings. preferable Amadeus
∎ Job Responsibilities:
∎ Customer Inquiries: Respond promptly and professionally to customer questions about travel reservations, ticket modifications, cancellations and other travel-related concerns through phone, email or chat.
∎ Travel Information: Provide customers with accurate, up-to-date info on flight schedules, airline policies, baggage allowances, visa requirements, and other essential travel details.
∎ Payment Processing: Process booking payments, ensuring the accuracy and security of all financial transactions, including cash payments.
∎ Customer Feedback: Proactively seek feedback and suggestions from customers to enhance service quality and improve overall customer satisfaction.
∎ Communication with stakeholders: With travel agencies, OTAs, Airlines and GDS personnel.
∎ Interpreting IATA, ADM policies and ATAB regulations.
∎ Maintain all IATA accreditation documents.
∎ Ability to correspond with Airline’s office.
∎ Ability to correspond Speaking English with Customers & Airline’s Staffs
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Employment Status: Full Time
Job Location: Dhaka
Read Before Apply:
Company Information:
Police Trust Tours and Travels Ltd
Address: Level-6,Tower -A, Police Plaza Concord, Plot-2, Road-144, Gulshan-1, Dhaka-1212