FinTech Operation Manager
Job Description
Title: FinTech Operation Manager
Company Name: Priyo Limited
Vacancy: 1
Age: 30 to 45 years
Location: Dhaka (Dhanmondi)
Salary: Negotiable
Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Banks, Advertising Agency, E-commerce, Travel Startup, Financial Technology (Fintech) Startup, Business-to-Business (B2B) Software and Services Startup, E-commerce Startup, Logistics Startup, Advertising Technology (AdTech) Startup, Online Retail Startup
Published: 3 May 2025
Education:
∎ Bachelor of Business Administration (BBA) in Finance & Banking, Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc), Master of Business Administration (MBA) in Computing & Information System
Requirements:
Additional Requirements:
∎ Age 30 to 45 years
Responsibilities & Context:
∎ Manage day-to-day operations to ensure the seamless functioning of Priyo Pay’s digital and cross-border payment services.
∎ Oversee the issuance and management of virtual and physical Mastercards.
∎ Coordinate and streamline international transactions and payments processes.
∎ Implement and maintain AML and BSA policies and procedures.
∎ Ensure all operations comply with local and international regulatory requirements, particularly focusing on AML (Anti-Money Laundering), KYC (Know Your Customer), and CDD (Customer Due Diligence) processes.
∎ Conduct regular compliance audits and risk assessments.
∎ Implement robust fraud detection and prevention measures, with a focus on card fraud and AVS (Address Verification Systems) protocols.
∎ Enhance the customer onboarding process, ensuring efficient KYC/AML checks.
∎ Provide exceptional support to customers, promptly addressing any operational issues.
∎ Collaborate with the customer service team to resolve complex issues related to international transactions and card services।
∎ Identify opportunities to improve operational efficiency and effectiveness.
∎ Lead initiatives to automate and optimize transaction processing and payment systems.
∎ Stay updated with the latest industry trends and technologies to keep Priyo Pay at the forefront of digital payment solutions.
∎ Manage and mentor a team of operations staff, fostering a culture of excellence and continuous improvement.
∎ Provide training on compliance, AML/BSA regulations, and fraud prevention to team members.
∎ Develop and maintain robust strategies to detect, prevent, and respond to card fraud activities.
∎ Analyze card transaction data to identify suspicious patterns and take appropriate action.
∎ Collaborate with third-party vendors and law enforcement agencies to mitigate card fraud risks.
∎ Oversee the management and reconciliation of international payments and transactions.
∎ Ensure compliance with international payment regulations and standards.
∎ Address and resolve any issues related to cross-border transactions, ensuring timely and accurate processing.
∎ Prepare and present regular reports on operational performance, compliance status, and risk management metrics.
∎ Utilize data analytics to identify trends, anomalies, and opportunities for improvement.
∎ Provide insights and recommendations to senior management for strategic decision-making.
∎ Operational Oversight:
∎ Manage day-to-day operations to ensure the seamless functioning of Priyo Pay’s digital and cross-border payment services.
∎ Oversee the issuance and management of virtual and physical Mastercards.
∎ Coordinate and streamline international transactions and payments processes.
∎
∎ Compliance and Risk Management:
∎ Implement and maintain AML and BSA policies and procedures.
∎ Ensure all operations comply with local and international regulatory requirements, particularly focusing on AML (Anti-Money Laundering), KYC (Know Your Customer), and CDD (Customer Due Diligence) processes.
∎ Conduct regular compliance audits and risk assessments.
∎ Implement robust fraud detection and prevention measures, with a focus on card fraud and AVS (Address Verification Systems) protocols.
∎
∎ Customer Experience:
∎ Enhance the customer onboarding process, ensuring efficient KYC/AML checks.
∎ Provide exceptional support to customers, promptly addressing any operational issues.
∎ Collaborate with the customer service team to resolve complex issues related to international transactions and card services।
∎ Process Improvement:
∎ Identify opportunities to improve operational efficiency and effectiveness.
∎ Lead initiatives to automate and optimize transaction processing and payment systems.
∎ Stay updated with the latest industry trends and technologies to keep Priyo Pay at the forefront of digital payment solutions.
∎
∎ Team Leadership:
∎ Manage and mentor a team of operations staff, fostering a culture of excellence and continuous improvement.
∎ Provide training on compliance, AML/BSA regulations, and fraud prevention to team members.
∎
∎ Fraud Management:
∎ Develop and maintain robust strategies to detect, prevent, and respond to card fraud activities.
∎ Analyze card transaction data to identify suspicious patterns and take appropriate action.
∎ Collaborate with third-party vendors and law enforcement agencies to mitigate card fraud risks.
∎
∎ International Payments and Transactions:
∎ Oversee the management and reconciliation of international payments and transactions.
∎ Ensure compliance with international payment regulations and standards.
∎ Address and resolve any issues related to cross-border transactions, ensuring timely and accurate processing.
∎
∎ Reporting and Analytics:
∎ Prepare and present regular reports on operational performance, compliance status, and risk management metrics.
∎ Utilize data analytics to identify trends, anomalies, and opportunities for improvement.
∎ Provide insights and recommendations to senior management for strategic decision-making.
Skills & Expertise:
Compensation & Other Benefits:
∎ Performance bonus, Profit share, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
∎ Stock Options for Qualified Employees
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Dhanmondi)
Job Highlights:
Company Information:
∎ Priyo Limited
∎ House 84/1, Road 7/A, Sat Masjid Raod
∎ https://priyo.com
∎ Priyo is a technology company committed to enhancing the lives of people in developing economies. With a strong focus on innovation, we have recently introduced a cutting-edge digital Bank in the USA, complemented by a Mastercard-powered debit card. Our vision extends beyond borders as we gear up to venture into the realm of cross-border payments. Additionally, Priyo is actively developing a robust platform aimed at facilitating access to finance for Small and Medium Enterprises (SMEs) in Bangladesh.
As we set our sights on the global stage, our imminent entry into the cross-border payments landscape will enable seamless international transactions, fostering economic growth and connectivity between nations.
Moreover, we are deeply committed to driving inclusive economic development in Bangladesh. Our forthcoming platform will empower SMEs by providing them with much-needed access to finance, enabling growth, and fueling the economy.
Join us on this extraordinary journey as we harness the power of technology to uplift communities, bridge financial gaps, and foster prosperity. At Priyo, we believe in the potential of every individual and the positive impact that technology can have on their lives.
Together, let`s redefine the possibilities and create a brighter future.
Address::
∎ House 84/1, Road 7/A, Sat Masjid Raod
∎ https://priyo.com
∎ Priyo is a technology company committed to enhancing the lives of people in developing economies. With a strong focus on innovation, we have recently introduced a cutting-edge digital Bank in the USA, complemented by a Mastercard-powered debit card. Our vision extends beyond borders as we gear up to venture into the realm of cross-border payments. Additionally, Priyo is actively developing a robust platform aimed at facilitating access to finance for Small and Medium Enterprises (SMEs) in Bangladesh.As we set our sights on the global stage, our imminent entry into the cross-border payments landscape will enable seamless international transactions, fostering economic growth and connectivity between nations.Moreover, we are deeply committed to driving inclusive economic development in Bangladesh. Our forthcoming platform will empower SMEs by providing them with much-needed access to finance, enabling growth, and fueling the economy.Join us on this extraordinary journey as we harness the power of technology to uplift communities, bridge financial gaps, and foster prosperity. At Priyo, we believe in the potential of every individual and the positive impact that technology can have on their lives.Together, let`s redefine the possibilities and create a brighter future.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 22 May 2025
Category: Bank/Non-Bank Fin. Institution
