Front Desk Officer/Receptionist

Job Description

Title: Front Desk Officer/Receptionist

Company Name: SP IT SOLUTION

Vacancy: --

Age: 20 to 30 years

Location: Anywhere in Bangladesh

Salary: Tk. 10000 - 20000 (Monthly)

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Software Company

Published: 12 Jul 2024

Education:
∎ Secondary

Requirements:

Additional Requirements:
∎ Age 20 to 30 years

Responsibilities & Context:
∎ Greet and welcome guests and visitors in a polite and professional manner.
∎ Answer phone calls, take messages, and redirect calls to appropriate departments.
∎ Manage incoming and outgoing mail, including organizing and distributing packages.
∎ Assist with scheduling appointments, meetings, and conference room bookings.
∎ Excellent interpersonal and communication skills, both verbal and written.
∎ Strong customer service orientation with a professional and positive demeanor.
∎ Ability to multitask and prioritize tasks in a fast-paced environment.
∎ Answering incoming calls from customers and ensuring instant customer satisfaction
∎ Respond to customer inquiries
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same
∎ Troubleshoot/ helping to resolve customer service problems
∎ Practical Knowledge of various digital marketing channels, tools, and techniques, including SEO, social media, email marketing, content marketing, and analytics.
∎ Maintaining a high standard of call quality as per the requirement of the organization.
∎ Responsibilities & Context
∎ Greet and welcome guests and visitors in a polite and professional manner.
∎ Answer phone calls, take messages, and redirect calls to appropriate departments.
∎ Manage incoming and outgoing mail, including organizing and distributing packages.
∎ Assist with scheduling appointments, meetings, and conference room bookings.
∎ Excellent interpersonal and communication skills, both verbal and written.
∎ Strong customer service orientation with a professional and positive demeanor.
∎ Ability to multitask and prioritize tasks in a fast-paced environment.
∎ Answering incoming calls from customers and ensuring instant customer satisfaction
∎ Respond to customer inquiries
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same
∎ Troubleshoot/ helping to resolve customer service problems
∎ Practical Knowledge of various digital marketing channels, tools, and techniques, including SEO, social media, email marketing, content marketing, and analytics.
∎ Maintaining a high standard of call quality as per the requirement of the organization.

Skills & Expertise:

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Anywhere in Bangladesh

Company Information:
∎ SP IT SOLUTION
∎ Golden Lake View Building, Road-06, Block-E, Sector-01, Aftabnagar, Dhaka-1212

Address::
∎ Golden Lake View Building, Road-06, Block-E, Sector-01, Aftabnagar, Dhaka-1212

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 22 Jul 2024

Category: Customer Support/Call Centre