Front Office Executive/ Reservation Executive

Job Description

Title: Front Office Executive/ Reservation Executive

Company Name: Hotel Sea Moon

Vacancy: --

Location: Cox's Bazar

Minimum Salary: Negotiable

Experience:
∎ At least 1 year

Published: 4 May 2025

Education:
∎ HSC, Bachelor/Honors
∎ Minimum HSC/Bachelor’s degree in any discipline.
∎ Minimum HSC/Bachelor’s degree in any discipline.

Requirements:

Additional Requirements:
∎ At least 1 year of relevant experience.
∎ Excellent communication skills in English and local language.
∎ Proficiency in MS Office and front desk software (if applicable).
∎ Pleasing personality and professional appearance.
∎ 1+ year experience in reservations or front office operations.
∎ Knowledge of reservation software (e.g.,Flex, Opera, IDS, Cloudbeds) is a plus.
∎ Strong customer service and communication skills.
∎ Attention to detail and problem-solving ability
∎ At least 1 year of relevant experience.
∎ Excellent communication skills in English and local language.
∎ Proficiency in MS Office and front desk software (if applicable).
∎ Pleasing personality and professional appearance.
∎ 1+ year experience in reservations or front office operations.
∎ Knowledge of reservation software (e.g.,Flex, Opera, IDS, Cloudbeds) is a plus.
∎ Strong customer service and communication skills.
∎ Attention to detail and problem-solving ability

Responsibilities & Context:
∎ Greet and welcome guests promptly with professionalism.
∎ Manage incoming phone calls and emails.
∎ Maintain visitor logs and manage appointments.
∎ Coordinate with other departments to ensure smooth front desk operations.
∎ Handle customer inquiries and provide accurate information.
∎ Handle customer reservations via phone, email, or online portals.
∎ Update and manage booking records accurately.
∎ Coordinate with the front office and housekeeping departments.
∎ Respond to customer inquiries and follow up with confirmation.
∎ Prepare daily reservation and occupancy reports.
∎ Location: Dolphin Circle, Kolatoli, And Cox’s Bazar
∎ Job Responsibilities:
∎ Greet and welcome guests promptly with professionalism.
∎ Manage incoming phone calls and emails.
∎ Maintain visitor logs and manage appointments.
∎ Coordinate with other departments to ensure smooth front desk operations.
∎ Handle customer inquiries and provide accurate information.
∎ Handle customer reservations via phone, email, or online portals.
∎ Update and manage booking records accurately.
∎ Coordinate with the front office and housekeeping departments.
∎ Respond to customer inquiries and follow up with confirmation.
∎ Prepare daily reservation and occupancy reports.

Skills & Expertise:

Compensation & Other Benefits:
∎ Competitive salary
∎ Two festival bonuses
∎ Service Charge
∎ Food Meal
∎ Career growth opportunity
∎ Competitive salary
∎ Two festival bonuses
∎ Service Charge
∎ Food Meal
∎ Career growth opportunity

Employment Status: Full Time

Job Location: Cox's Bazar

Company Information:
∎ Hotel Sea Moon
∎ Kolatoli Dolphin Mor
∎ A 3-star standard hotel by Sea Beach.

Address::
∎ Kolatoli Dolphin Mor
∎ A 3-star standard hotel by Sea Beach.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 20 May 2025

Category: Receptionist/PS