Front Office Manager
Job Description
Title: Front Office Manager
Company Name: Renaissance Dhaka Gulshan Hotel RDGH
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Hotel Management
Experience Requirements:
∎ 7 to 14 year(s)
∎ The applicants should have experience in the following business area(s):
Hotel
Job Responsibilities:
∎ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
∎ Encourages and builds mutual trust, respect, and cooperation among team members.
∎ Serves as a role model to demonstrate appropriate behaviors.
∎ Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
∎ Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
∎ Ensures recognition of employees is taking place across areas of responsibility.
∎ Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
∎ Celebrates successes and publicly recognizes the contributions of team members.
∎ Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
∎ Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
∎ Develops specific goals and plans to prioritize, organize, and accomplish your work.
∎ Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
∎ Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
∎ Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
∎ Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
∎ Manages department controllable expenses to achieve or exceed budgeted goals.
∎ Ensures compliance with all Front Office policies, standards and procedures.
∎ Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
∎ Provides services that are above and beyond for customer satisfaction and retention.
∎ Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
∎ Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
∎ Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
∎ Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
∎ Strives to improve service performance.
∎ Empowers employees to provide excellent customer service.
∎ Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
∎ Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
∎ Responds to and handles guest problems and complaints.
∎ Observes service behaviors of employees and provides feedback to individuals and/or managers.
Additional Requirements:
∎ Age 30 to 45 years
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive Service Charge benefit
∎ Compensatory Duty Meal
∎ Bereavement Leave & Others as per Law
∎ Group Insurance Coverage
∎ Uniform & Complimentary Laundry Facility
∎ Extensive Take Care Activities
∎ Engaging Work Environment
∎ In-house Doctor Support
∎ Comprehensive Learning & Development Program
∎ Career Advancement
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 29 Nov 2023
Company Information:
∎ 30 Oct 2023
∎ Renaissance Dhaka Gulshan Hotel RDGH
∎ Address : 78 Gulshan Avenue, Gulshan-1, Dhaka -1212
Category: Hospitality/ Travel/ Tourism
:
Source: bdjobs.com
Deadline Expired on 29th Nov 2023
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