GM – Mall Operations (Jamuna Future Park)

Job Description

Title: GM – Mall Operations (Jamuna Future Park)

Company Name: Jamuna Group

Vacancy: 1

Location: Dhaka

Minimum Salary: Negotiable

Experience:
∎ At least 15 years
∎ The applicants should have experience in the following business area(s):Manufacturing (Light Engineering and Heavy Industry), Garments, Textile, Hotel, Real Estate, Group of Companies, Fast Food Shop, Spinning, Amusement Park, Shopping mall

Published: 24 Apr 2025

Education:
∎ Master of Business Administration (MBA)

Requirements:

Additional Requirements:
∎ In-depth knowledge of branding, market penetration strategies, brand ROI analysis.
∎ Proficient in Microsoft Office Suite and Project Management Tools.
∎ Strategic planning and analytical problem-solving capabilities.
∎ Strong leadership and team-building skills.
∎ Experience in effective product launches and re- launches.
∎ Bilingual fluency in Bangla and English (written and spoken)Strong interpersonal, negotiation, and communication skills.
∎ High levels of integrity, confidentiality, and innovation mindset.
∎ Self-driven and innovative attitude and have problem solving and decision making skills with capability to work in teams.
∎ Excellent interpersonal, negotiation and communication skills.
∎ High level of integrity and confidentiality.
∎ In-depth knowledge of branding, market penetration strategies, brand ROI analysis.
∎ Proficient in Microsoft Office Suite and Project Management Tools.
∎ Strategic planning and analytical problem-solving capabilities.
∎ Strong leadership and team-building skills.
∎ Experience in effective product launches and re- launches.
∎ Bilingual fluency in Bangla and English (written and spoken)Strong interpersonal, negotiation, and communication skills.
∎ High levels of integrity, confidentiality, and innovation mindset.
∎ Self-driven and innovative attitude and have problem solving and decision making skills with capability to work in teams.
∎ Excellent interpersonal, negotiation and communication skills.
∎ High level of integrity and confidentiality.

Responsibilities & Context:
∎ Oversee and supervise all customer service-related activities in coordination.
∎ Supervise & Monitoring all work of customer service with the collaboration of engineering dept.
∎ Coordinate with the Security Department to monitor and supervise the mall’s opening and closing times.
∎ Resolve all operational issues of the mall by providing guidelines, assignments, and supervision of all floor executives.
∎ Accept complaints from all shops through the executives and arrange for resolution through the relevant engineering department.
∎ Coordinate with the Security Department to ensure the safety of the mall’s businesses and take necessary actions.
∎ Coordinate with Sales, Branding, and other departments to improve the business-friendly environment within the mall.
∎ Provide reports to senior management on ways to develop the business within the mall.
∎ Take necessary actions to maintain discipline within the mall and, if any operational issues are observed, resolve them in coordination with the Engineering Department.
∎ Take actions to improve the quality of various services in the mall and ensure the availability of utilities and logistical services in coordination with relevant parties.
∎ Implement mall modernization initiatives as per the instructions of the Head of the Engineering Department.
∎ Job Context:
∎ The General Manager – Mall Operations is a key leadership role responsible for overseeing and driving strategic marketing and operational initiatives to enhance shopper experience, brand visibility, and business performance. The GM will manage marketing and operational functions within key areas of Jamuna Future Park including the Food Court, Future World, Players Club, Vogue Lifestyle, and Convention areas.
∎ Duties & Responsibilities :
∎ Oversee and supervise all customer service-related activities in coordination.
∎ Supervise & Monitoring all work of customer service with the collaboration of engineering dept.
∎ Coordinate with the Security Department to monitor and supervise the mall’s opening and closing times.
∎ Resolve all operational issues of the mall by providing guidelines, assignments, and supervision of all floor executives.
∎ Accept complaints from all shops through the executives and arrange for resolution through the relevant engineering department.
∎ Coordinate with the Security Department to ensure the safety of the mall’s businesses and take necessary actions.
∎ Coordinate with Sales, Branding, and other departments to improve the business-friendly environment within the mall.
∎ Provide reports to senior management on ways to develop the business within the mall.
∎ Take necessary actions to maintain discipline within the mall and, if any operational issues are observed, resolve them in coordination with the Engineering Department.
∎ Take actions to improve the quality of various services in the mall and ensure the availability of utilities and logistical services in coordination with relevant parties.
∎ Implement mall modernization initiatives as per the instructions of the Head of the Engineering Department.

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka

Company Information:
∎ Jamuna Group
∎ Jamuna Future Park, Ka-244, Progati Sarani, Kuril, Baridhara, Dhaka-1229
∎ As an evolving private company that has continually grown within the competitive industry in Bangladesh, Jamuna Group possesses high values, but the most crucial value of the company is its human resources. The name, Jamuna group is inseparably associated with the name of Mr. Md. Nurul Islam, an architect a pioneer ultimately an Industrial leader in the private sector. He heralded the Jamunas appearance in the arena of private industrial sector in 1974 with the mission and vision of building newly independent Bangladesh as a happy and prosperous country. Jamuna started its journey with the Jamuna Electric Manufacturing Co. Ltd in 1974 and it pioneered the manufacturing electrical accessories and fittings in Bangladesh since 1975. To maintain its competitiveness in todays globalized modern market, Jamuna introduced the best technology along with machinery and expertise in Bangladesh. Jamuna developed and expanded its enterprises of multi-dimension for diversifying its product range. In course of 34 years of operation Jamuna Group expanded into a giant dynasty of 24 large scale SBUs. From textile to real estate, Jamuna Group has diverse business interests. The Group has ventured into electrical, engineering, chemical, leather, garments and textiles- including spinning, knitting and dyeing, cosmetics, toiletries, beverages, real estate, tyre, housing, print and electronic media sectors.

Address::
∎ Jamuna Future Park, Ka-244, Progati Sarani, Kuril, Baridhara, Dhaka-1229
∎ As an evolving private company that has continually grown within the competitive industry in Bangladesh, Jamuna Group possesses high values, but the most crucial value of the company is its human resources. The name, Jamuna group is inseparably associated with the name of Mr. Md. Nurul Islam, an architect a pioneer ultimately an Industrial leader in the private sector. He heralded the Jamunas appearance in the arena of private industrial sector in 1974 with the mission and vision of building newly independent Bangladesh as a happy and prosperous country. Jamuna started its journey with the Jamuna Electric Manufacturing Co. Ltd in 1974 and it pioneered the manufacturing electrical accessories and fittings in Bangladesh since 1975. To maintain its competitiveness in todays globalized modern market, Jamuna introduced the best technology along with machinery and expertise in Bangladesh. Jamuna developed and expanded its enterprises of multi-dimension for diversifying its product range. In course of 34 years of operation Jamuna Group expanded into a giant dynasty of 24 large scale SBUs. From textile to real estate, Jamuna Group has diverse business interests. The Group has ventured into electrical, engineering, chemical, leather, garments and textiles- including spinning, knitting and dyeing, cosmetics, toiletries, beverages, real estate, tyre, housing, print and electronic media sectors.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 8 May 2025

Category: Customer Support/Call Centre