Guest Service Agent / Receptionist
Job Description
Title: Guest Service Agent / Receptionist
Company Name: Central Inn
Vacancy: 03
Age: 20 to 30 years
Location: Dhaka
Salary: Tk. 15000 - 18000 (Monthly)
Experience:
∎ 2 to 3 years
Published: 28 Apr 2025
Education:
∎ HSC, Diploma in Hotel Management
Requirements:
Additional Requirements:
∎ Age 20 to 30 years
∎ WITHOUT HOTEL/ RESORT EXPERIENCE NO NEED TO APPLY
Responsibilities & Context:
∎ Greet, welcome, and check in new guests
∎ Inform guests of policies during the check-in process
∎ Answer calls and direct calls to appropriate parties
∎ Relay information to guests, such as hotel rates, services, hours
∎ Make reservations, confirm reservations, and cancel reservations if needed
∎ Ensure guests are in appropriate rooms
∎ Answer all guest questions
∎ Field guest requests and relay to appropriate parties
∎ Verify guests’ payment methods
∎ Deliver room keys, give guests directions to their rooms
∎ Maintain records of guest room bookings compute guests’ bills and post charges
∎ Send messages to guests
∎ Pick up mail, packages, and documents for guests
∎ Field guest requests both in-person and by phone
∎ Tell guests about local services, attractions, and dining options
∎ Meet with housekeeping staff regularly
∎ Create incident reports, daily activity logs, or other documents requested by management
∎ Book and schedule conference rooms
∎ Help with administrative and clerical tasks as needed
∎ Maintain a positive attitude at all times
∎ Help guests access the internet and WIFI
∎ Go over all guest payments and charges during check-in and check-out as needed
∎ Tell housekeeping when clients vacate rooms
∎ Monitor guest’s visitors to the hotel
∎ Enforce hotel rules and regulations
∎ Alert management of any wrong doing or guest misconduct
∎ Report emergencies to the authorities
∎ Keep an orderly front desk and reception area
∎ Greet, welcome, and check in new guests
∎ Inform guests of policies during the check-in process
∎ Answer calls and direct calls to appropriate parties
∎ Relay information to guests, such as hotel rates, services, hours
∎ Make reservations, confirm reservations, and cancel reservations if needed
∎ Ensure guests are in appropriate rooms
∎ Answer all guest questions
∎ Field guest requests and relay to appropriate parties
∎ Verify guests’ payment methods
∎ Deliver room keys, give guests directions to their rooms
∎ Maintain records of guest room bookings compute guests’ bills and post charges
∎ Send messages to guests
∎ Pick up mail, packages, and documents for guests
∎ Field guest requests both in-person and by phone
∎ Tell guests about local services, attractions, and dining options
∎ Meet with housekeeping staff regularly
∎ Create incident reports, daily activity logs, or other documents requested by management
∎ Book and schedule conference rooms
∎ Help with administrative and clerical tasks as needed
∎ Maintain a positive attitude at all times
∎ Help guests access the internet and WIFI
∎ Go over all guest payments and charges during check-in and check-out as needed
∎ Tell housekeeping when clients vacate rooms
∎ Monitor guest’s visitors to the hotel
∎ Enforce hotel rules and regulations
∎ Alert management of any wrong doing or guest misconduct
∎ Report emergencies to the authorities
∎ Keep an orderly front desk and reception area
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Service Charge
∎ Duty Meal
∎ Laundry
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka
Company Information:
∎ Central Inn
∎ 28/1/C, Rahmania International Complex, Toyenbee Circular Road, Dhaka 1000
∎ Our all rooms have air conditioning, a desk, a terrace with a city view, a private bathroom, a flat-screen TV, bed linen and towels. All guest rooms will provide guests with a fridge.
A buffet, continental or Full English/Irish breakfast is available every morning at the property.
Address::
∎ 28/1/C, Rahmania International Complex, Toyenbee Circular Road, Dhaka 1000
∎ Our all rooms have air conditioning, a desk, a terrace with a city view, a private bathroom, a flat-screen TV, bed linen and towels. All guest rooms will provide guests with a fridge.A buffet, continental or Full English/Irish breakfast is available every morning at the property.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 May 2025
Category: Receptionist/PS
