Guest Service Executive (Call Centre)

Job Description

Title: Guest Service Executive (Call Centre)

Company Name: Munshi Enterprise Limited

Vacancy: 35

Age: 22 to 30 years

Location: Dhaka

Salary: Tk. 23000 - 24000 (Monthly)

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Banks, Telecommunication, BPO/ Data Entry Firm, Call Center
∎ Freshers are also encouraged to apply.

Published: 29 Apr 2024

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 22 to 30 years
∎ Minimum CGPA 2.70 from a UGC-approved University. No 3rd division is allowed.
∎ Excellent language proficiency in English & Bangla.
∎ Basic Computer skills in Microsoft Office (Word /Excel/ PowerPoint/ Outlook).
∎ Good communication Skill.
∎ Team Player.
∎ Minimum CGPA 2.70 from a UGC-approved University. No 3rd division is allowed.
∎ Excellent language proficiency in English & Bangla.
∎ Basic Computer skills in Microsoft Office (Word /Excel/ PowerPoint/ Outlook).
∎ Good communication Skill.
∎ Team Player.

Responsibilities & Context:
∎ Answer calls professionally & Respond to customer inquiries.
∎ Handle and resolve customer complaints and Follow up customer calls where necessary.
∎ Provide customers with product and service information using available resources.
∎ Process orders, forms and applications.
∎ Identify and escalate priority issues and Route calls to appropriate resource.
∎ Providing better quality service to the customer over phone call and online services.
∎ Ensure smooth business operation and maintaining compliance.
∎ Reporting & maintain proper MIS.
∎ Answer calls professionally & Respond to customer inquiries.
∎ Handle and resolve customer complaints and Follow up customer calls where necessary.
∎ Provide customers with product and service information using available resources.
∎ Process orders, forms and applications.
∎ Identify and escalate priority issues and Route calls to appropriate resource.
∎ Providing better quality service to the customer over phone call and online services.
∎ Ensure smooth business operation and maintaining compliance.
∎ Reporting & maintain proper MIS.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Provident fund, Gratuity, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per Bank rules & regulations

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ Munshi Enterprise Limited
∎ 413, Nayanagar, Dhali Bari Kacha Bazar, Coca Cola Road, Vatara, Gulshan -2, Dhaka -1212

Address::
∎ 413, Nayanagar, Dhali Bari Kacha Bazar, Coca Cola Road, Vatara, Gulshan -2, Dhaka -1212

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 29 May 2024

Category: Customer Support/Call Centre

Source: bdjobs.com

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