Head of Customer Experience
Job Description
Title: Head of Customer Experience
Company Name: Beximco Communications Ltd.
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Master of Business Administration (MBA) in Marketing
Experience Requirements:
∎ At least 15 year(s)
Job Responsibilities:
∎ Initiate and lead all required activities/systems/tools/processes to ensure customer delight
∎ Derive important indicators analyzing customer related data from all available sources along with findings and recommendations
∎ Plan, design and implement programs to enhance installation capacity
∎ Ensure continuous improvement in CSAT score
∎ Lead initiatives for reducing customer inbound call through quality service and required customer education
∎ Analyze, identify and initiate required measures to reduce the churn rate
∎ Take initiative to capture customer insight for required solution through innovative ideas
∎ Design and develop required process and systems to ensure efficient TAT
Additional Requirements:
∎ Must have relevant industry experience
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 19 May 2022
Company Information:
∎ 9 May 2022
∎ Beximco Communications Ltd.
∎ Address : SAM Tower, Level 10, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh
∎ Web : https://akashdth.com/
∎ Business : AKASH is the first ever Direct To Home (DTH) service launched in Bangladesh by BEXIMCO Communications Limited.
Category: Marketing/Sales
:
Source: bdjobs.com
Deadline Expired on 19th May 2022
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