Head of Customer Service (Rupayan Housing Estate Ltd.)

Job Description

Title: Head of Customer Service (Rupayan Housing Estate Ltd.)

Company Name: Rupayan Group

Vacancy: --

Location: Dhaka

Salary: Negotiable

Experience:
∎ At least 15 years
∎ The applicants should have experience in the following business area(s):Real Estate, Group of Companies, Developer

Published: 11 May 2025

Education:
∎ Bachelor of Business Administration (BBA) in Marketing, Bachelor of Science (BSc) in Civil Engineering

Requirements:

Responsibilities & Context:
∎ Oversee the customer service function to promptly resolve queries, complaints, and post-sales support.
∎ Create strategies to improve the customer experience during critical phases like project handover.
∎ Continuously evaluate and refine operational processes to enhance efficiency and deliver exceptional client satisfaction.
∎ Foster strong, trust-based relationships with customers, partners, and other stakeholders to support business growth.
∎ Ensure a seamless and superior customer experience throughout the sales journey and beyond.
∎ Address customer feedback promptly, resolve issues effectively, and oversee initiatives to enhance client satisfaction and loyalty.
∎ Organize customer-focused programs, events, and other initiatives that strengthen relationships and promote long-term partnerships.
∎ Monitor project timelines and ensure they meet quality standards and regulatory compliance.
∎ Coordinate with internal teams, including Engineering, Architecture, legal & compliance, to maintain accurate documentation and uphold operational efficiency.
∎ Oversee the customer service function to promptly resolve queries, complaints, and post-sales support.
∎ Create strategies to improve the customer experience during critical phases like project handover.
∎ Continuously evaluate and refine operational processes to enhance efficiency and deliver exceptional client satisfaction.
∎ Foster strong, trust-based relationships with customers, partners, and other stakeholders to support business growth.
∎ Ensure a seamless and superior customer experience throughout the sales journey and beyond.
∎ Address customer feedback promptly, resolve issues effectively, and oversee initiatives to enhance client satisfaction and loyalty.
∎ Organize customer-focused programs, events, and other initiatives that strengthen relationships and promote long-term partnerships.
∎ Monitor project timelines and ensure they meet quality standards and regulatory compliance.
∎ Coordinate with internal teams, including Engineering, Architecture, legal & compliance, to maintain accurate documentation and uphold operational efficiency.

Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
∎ As per company policy.

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka

Apply Procedure:

Email your CV:
∎ Send your CV to the given email career.rhel@rupayangroup.com or Email your CV from My Bdjobs account

Company Information:
∎ Rupayan Group
∎ Rupayan Centre (Level-21), 72 Mohkhali C/A, Dhaka-1212.
∎ Founded in 1988, RUPAYAN Group currently ranks as one of the leading emergent multi-dimensional national conglomerates in Bangladesh comprising 29 SBUs, employing around 1100 people. We engage ourselves in Billboard Design, Drawing & Advertising, Real Estate & Construction, Land Development, Trading, Design & Interior Services, Furniture, Fabrics, Bank, Telecom (IGW, IIG, ICX), Welfare Trust, Port & Logistics Services, Freight forwarding (Sea), Dredging, CNG & Fuel Station, Hotel & Resorts, Education, Rental Services & Consultancy, Retail Chain Store, LPG, TV Channel, and other diversified business. Our aim is to create a center of excellence by recruiting and facilitating the competent people available. In search of excellence we seek application from the right people to be a part of Rupayan family.

Address::
∎ Rupayan Centre (Level-21), 72 Mohkhali C/A, Dhaka-1212.
∎ Founded in 1988, RUPAYAN Group currently ranks as one of the leading emergent multi-dimensional national conglomerates in Bangladesh comprising 29 SBUs, employing around 1100 people. We engage ourselves in Billboard Design, Drawing & Advertising, Real Estate & Construction, Land Development, Trading, Design & Interior Services, Furniture, Fabrics, Bank, Telecom (IGW, IIG, ICX), Welfare Trust, Port & Logistics Services, Freight forwarding (Sea), Dredging, CNG & Fuel Station, Hotel & Resorts, Education, Rental Services & Consultancy, Retail Chain Store, LPG, TV Channel, and other diversified business. Our aim is to create a center of excellence by recruiting and facilitating the competent people available. In search of excellence we seek application from the right people to be a part of Rupayan family.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 10 Jun 2025

Category: Customer Support/Call Centre