In-charge - Service Quality and Sales Governance
Job Description
Title: In-charge - Service Quality and Sales Governance
Company Name: IPDC Finance Limited
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Analysis, Customer Service, MIS, Reporting
Job Responsibilities:
∎ Analysis and Forecasting: Responsible for compiling and managing all data related to sales of all products of retail business. Manage dashboard and business matrix of all products of retail business, analyze performance and forecast.
∎ Performance Monitoring: Monitor performance of all products of retail business in different segments both individually and branch wise. Identify strong & weak areas and provide feedback.
∎ Reporting: Prepare and present daily, weekly, monthly and yearly reports on all products of Retail Business to management. Generate any other report as per Bangladesh Bank guideline and company policy.
∎ Compliance in System Usage: Ensure that all employees are using IPDC suggested system as per company guideline.
∎ Customer Experience Management: Design, implement, monitor and measure company's customer service department to ensure optimized interaction between company and its clients. Improve service quality and control at various touchpoints.
∎ Customer Complain Management: Address all customer queries and resolve those to ensure customer satisfaction. Turning out customer complaints into opportunities by improving procedure.
Additional Requirements:
∎ Age at least 28 years
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Feb 2023
Company Information:
∎ 15 Jan 2023
∎ IPDC Finance Limited
∎ Address : Hosna Center (4th Floor), 106 Gulshan Avenue, Dhaka - 1212
∎ Web : www.ipdcbd.com
∎ Business : IPDC Finance Ltd. is the first private sector financial institution of Bangladesh established in 1981. IPDC is credited with being the most innovative financial institution of the country partnering in many landmark projects as well as introducing many financial products which were first of its kind in the country. Today, IPDC is a diversified financial institution catering to Corporate, SMEs and Retail market segments.
Category: Bank/Non-Bank Fin. Institution
:
Source: bdjobs.com
Deadline Expired on 14th Feb 2023
Similar Jobs
Teller (TAO to JO) - Chattogram, Sylhet, Khulna and Dhaka
Relationship Manager/Officer (Off to SO)- Chattogram, Sylhet, Rangamati & Dhaka
Customer Service Manager (SO to SPO)- Chattogram, Sylhet and Rangamati
Branch Manager (PO to FAVP)- Chattogram, Sylhet and Rangamati
Financial Analyst (Merchant Bank)
Relationship Manager (Merchant Bank)
Unit Head (Merchant Bank)
Relationship Officer/ Associate Relationship Manager (Retail Lending Unit)
Financial Sector Specialist
Trainee Assistant Officer-Contact Center
Bank Representative (Trainee Assistant Officer), Agent Banking
Jr. Officer/Officer (Underwriting & Accounts)
Financial Administration Division (Junior Officer)
Financial Administration Division (Officer/Senior Officer)
Chief Executive Officer
Assistant Manager-Finance & Accounts
Executive/Sr. Executive-Finance & Accounts
Trainee Sales Officer - TL (Credit Card, Retail & Liability Dept, ONE Bank PLC- Conduct by Conquest)
Financial Administration Division (upto Senior Executive Officer)
Law Officer (SEO/FAVP)
Deputy Director
Head of Corporate and SME Credit
Principal-Training Institute
Law Officer
Strategy & Planning Manager, Communications
Project Engineer
Head of Internal Control & Compliance Division (ADMD/DMD)
Assistant Executive-Assistant Manager Sustainable Finance
Credit Analyst- Business Finance, Cumilla & Chattogram Branch
Officer / Senior Principal Officer (Internal Control & Compliance Officer)
Associate Manager (Collection and Recovery )-Retail Banking Division
Associate Manager (Sales)-Retail Banking Division
Associate Manager (Credit Analyst)-Retail Banking Division
Assistant Relationship Manager/ Relationship Manager - Liability
ARM/ RM - Home Loan
Assistant Relationship Manager - Affordable Home Loan
Retail Credit Coordinator
Officer
Sales Officer
Assistant Relationship Officer
Facebook Group