Information Service Centre (ISC) Assistant
Job Description
Title: Information Service Centre (ISC) Assistant
Company Name: HELVETAS Swiss Intercooperation Bangladesh
Vacancy: Not specific
Job Location: Cox's Bazar
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree in any relevant subject.
Experience Requirements:
∎ 2 to 3 year(s)
Job Context:
∎ HELVETAS, in partnership with ACTED, is launching an emergency operation to respond to the Rohingya Refugee Crisis in the sector of Site Management and Disaster Risk Reduction in the Camps of the Kutupalong-Balukhali Expansion Site, Cox`s Bazar.
∎ Line Management:
∎ The Information Service Centre (ISC) Assistant will report to and operate under the supervision of the CC/ISC Supervisor.
Job Responsibilities:
∎ The Information Service Centre (ISC) Assistant will be responsible for the following tasks:
∎
∎ Management and information sharing:
∎ Supervise the information service center in the absence of the ISC supervisor.
∎ Supervise and monitor Information service center volunteers (COMS) if available.
∎ Be responsible for information management, updating service mapping, etc.
∎ Record feedback and complaints in the logbook.
∎ Responsible for submitting complaints/Radio listening group sessions etc. in KOBO daily.
∎ Crosschecking all the KOBO input with the registered logbook.
∎ Responsible for maintaining all communication materials inside his/her ISC.
∎ Refer complaints and feedback in line with established referral processes.
∎ Share key messages and information verified by UNHCR staff.
∎ Ensuring outreach to the community hence promoting the awareness of the information point in the area of operation.
∎ Work closely with the established community structure as well as working with Imams, teachers, women groups, youth groups, and persons with disability, among others.
∎ Ensure a locked suggestion box is set up for any written/confidential issues
∎ Administration and reporting:
∎ Set up an information service center at the designated location from 09:00 am hrs. To 16:00 hrs. 5 days a week.
∎ Compile reports on complaints and feedback received.
∎ Ensures all the documents (logbook, referral form, feedback form, etc.) are available at the information service center.
∎ Other:
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the program's goals of safeguarding implementation. Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure if any reportable incident occurs, and encourage others to do so.
Additional Requirements:
∎ 2-3 years of experience in team management is essential
∎ Fluency in English (writing and speaking) and Chittagong local language (speaking) is a must
∎ High level of competence with Microsoft Excel, Word, PowerPoint
∎ Ability to conduct relevant information management and protection training for stakeholders
∎ Ability to work independently and organize a team
∎ Ability to translate various data and documentation from English to Bangla and vice versa
∎ Excellent liaison and communication skills
∎ Good knowledge of humanitarian principals
Salary: Tk. 40000 - 43000 (Monthly)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 18 Jun 2022
Company Information:
∎ 6 Jun 2022
∎ HELVETAS Swiss Intercooperation Bangladesh
∎ Business : Helvetas Bangladesh is part of a network of independent development organizations. With head offices in Switzerland, Germany and the USA, Helvetas is working in 29 countries in Africa, Asia, Latin America and Eastern Europe. We bring about real change in the lives of over three million disadvantaged people every year. We implement development projects in the areas of water and sanitation, agriculture and nutrition, education, economic development, democracy and peace, and climate and the environment. Helvetas also provides emergency response after disasters.
Category: NGO/Development
Source: bdjobs.com
Deadline Expired on 18th Jun 2022
Similar Jobs
Assistant MEAL Officer
Finance Assistant
ECCD and MPHSS Counsellor
Instructor - Industrial Sewing Machine Operation (ISMO)
Senior Finance Officer (Budget, Report)
Senior Finance Officer (AP and Treasury)
Finance and Admin Coordinator/Manager
Coordination Officer
Coordinator-HR (Head of HR)
Information Management & Knowledge Management Manager
Terms of Reference - Assessment on the processing and uses of biomass (plants) produced in the plant
Deputy Manager, Data Centre; Microfinance Programme
Business Support Assistant (Admin)
Medical/ Lab Technologist
Nurse
District Project Officer
Sexual and Reproductive Health (SRH) Coordinator
Medical Officer
Monitoring & Evaluation Officer- Re advertisement
HR Assistant Bangladesh Cox's Bazar
Referral Assistant
Programme Manager - Climate Change and Resilience
Project Manager
Community Mobilizer, ALO Plus
Sub Assistant Engineer, Maintenance Department
Senior Officer, Procurement, Procurement Department
Accounts Assistant
Lab Technician
Deputy Executive Director
Project Manager
Interpreter Services Manager
Admin Officer
Knowledge & Communication's Coordinator
Mental health and psychosocial support (MHPSS) Officer
Field Organizer
NRM and Livelihood Facilitator
Field Mobilizer
NRM and Protected Area Management Officer
Senior Manager, Program
Project Officer
Facebook Group