International Call Center Agent (Night Shift)

Job Description

Title: International Call Center Agent (Night Shift)

Company Name: Synergy Solutions Ltd.

Vacancy: 30

Age: 18 to 30 years

Location: Dhaka (Mirpur 10, Mirpur 14)

Salary: Tk. 20000 - 25000 (Monthly)

Published: 29 Jan 2025

Education:
∎ O Level, A Level, HSC, Bachelor of Business Administration (BBA)

Requirements:

Additional Requirements:
∎ Age 18 to 30 years
∎ Freshers are encouraged to apply (Only O-level, A-level or Fluent ENGLISH Speaker).
∎ Willing to work at night shifts to match business hours in USA & CANADA (Bangladesh time 8:00 PM - 5:00 AM).
∎ Willing to be in a minimum of 3 - 6 months probation period (depending on performance).
∎ Able to speak clearly and persuasively in English in positive or negative situations.
∎ Proven organizational and interpersonal skills.
∎ Self-motivated, independent worker with the ability to multitask.
∎ Professional, courteous and know proper phone etiquette.
∎ Excellent communication skills in English, both written and verbal, with the ability to convey complex information clearly and concisely.
∎ Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment.
∎ Ability to work independently as well as cooperatively in a team setting.
∎ Exceptional attention to detail and organizational skills to manage multiple tasks simultaneously.
∎ Ability to relate with a diverse group of people.
∎ Sound knowledge of essential software like MS Word, MS Excel, Email etc.
∎ Previous experience in call centers, telemarketing or a similar role will be preferred.
∎ Freshers are encouraged to apply (Only O-level, A-level or Fluent ENGLISH Speaker).
∎ Willing to work at night shifts to match business hours in USA & CANADA (Bangladesh time 8:00 PM - 5:00 AM).
∎ Willing to be in a minimum of 3 - 6 months probation period (depending on performance).
∎ Able to speak clearly and persuasively in English in positive or negative situations.
∎ Proven organizational and interpersonal skills.
∎ Self-motivated, independent worker with the ability to multitask.
∎ Professional, courteous and know proper phone etiquette.
∎ Excellent communication skills in English, both written and verbal, with the ability to convey complex information clearly and concisely.
∎ Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment.
∎ Ability to work independently as well as cooperatively in a team setting.
∎ Exceptional attention to detail and organizational skills to manage multiple tasks simultaneously.
∎ Ability to relate with a diverse group of people.
∎ Sound knowledge of essential software like MS Word, MS Excel, Email etc.
∎ Previous experience in call centers, telemarketing or a similar role will be preferred.

Responsibilities & Context:
∎ Make outbound calls to USA / Canada customers and handle different topics according to the communication script.
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
∎ Sell services / products over the phone as per the instructions provided.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Meet personal / team qualitative and quantitative targets.
∎ Make outbound calls to USA / Canada customers and handle different topics according to the communication script.
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
∎ Sell services / products over the phone as per the instructions provided.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Meet personal / team qualitative and quantitative targets.

Skills & Expertise:

Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ Salary Review: Quarterly (In every 3 months) Attendance Bonus 3000/- BDT & Transportation allowance 2000/- BDT will be provided with Hourly salary.
∎ Transportation (Pick up and Drop off) facility arranged by office.
∎ 2 Festival Bonuses after 6 months of probation period.
∎ Exclusive Sales / Telemarketing training will be provided without fees.
∎ Highly attractive Sales Bonus.
∎ Unlimited Tea & Coffee.
∎ Indoor Games: Billiard, Foosball, PlayStation etc.
∎ Outdoor Games: Football, Cricket, Badminton etc.
∎ Annual Retreats, Celebration of Events & Occasions.
∎ Guaranteed on time payment.
∎ Quarterly Reviews & Feedbacks.
∎ Training & Development By Organization Assigned Consultants.
∎ Salary Review: Quarterly (In every 3 months) Attendance Bonus 3000/- BDT & Transportation allowance 2000/- BDT will be provided with Hourly salary.
∎ Transportation (Pick up and Drop off) facility arranged by office.
∎ 2 Festival Bonuses after 6 months of probation period.
∎ Exclusive Sales / Telemarketing training will be provided without fees.
∎ Highly attractive Sales Bonus.
∎ Unlimited Tea & Coffee.
∎ Indoor Games: Billiard, Foosball, PlayStation etc.
∎ Outdoor Games: Football, Cricket, Badminton etc.
∎ Annual Retreats, Celebration of Events & Occasions.
∎ Guaranteed on time payment.
∎ Quarterly Reviews & Feedbacks.
∎ Training & Development By Organization Assigned Consultants.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Mirpur 10, Mirpur 14)

Read Before Apply:

Experienced Applicants will have an opportunity to get promoted as a Team

Leader or Sales Manager.

Find the ground breaking career and build yourself as an asset for the country to build our economy.

Apply Procedure:

Email your CV:
∎ Send your CV to the given email jobs@synergybpo.biz

Company Information:
∎ Synergy Solutions Ltd.
∎ Commercial Plot-28 (3rd Floor), Senpara Parbata, Main Road - 1, Mirpur - 10, Dhaka-1216
∎ The Synergy team is comprised of experienced and knowledgeable individuals incorporating executive leadership,Telemarketing, operations, IT, and client services. Every member of the team provides something unique and each individual contributes to the success of the whole. When you engage Synergy, you connect with a partner who understands that success comes when you intentionally integrate individual talents to build teams. Our team becomes a part of yours, respecting past and current efforts, building on successes and filling needs where they appear.
Our Mission is based on the concept of what we refer to as `Synovation` Synovation can be defined as the magic that happens when you combine Synergy with Innovation. We are proud to embody this mission by combining the passion of our team with a uniquely entrepreneurial spirit that allows us to focus on continuous improvement.

Address::
∎ Commercial Plot-28 (3rd Floor), Senpara Parbata, Main Road - 1, Mirpur - 10, Dhaka-1216
∎ The Synergy team is comprised of experienced and knowledgeable individuals incorporating executive leadership,Telemarketing, operations, IT, and client services. Every member of the team provides something unique and each individual contributes to the success of the whole. When you engage Synergy, you connect with a partner who understands that success comes when you intentionally integrate individual talents to build teams. Our team becomes a part of yours, respecting past and current efforts, building on successes and filling needs where they appear.Our Mission is based on the concept of what we refer to as `Synovation` Synovation can be defined as the magic that happens when you combine Synergy with Innovation. We are proud to embody this mission by combining the passion of our team with a uniquely entrepreneurial spirit that allows us to focus on continuous improvement.

Application Deadline: 28 Feb 2025

Category: Customer Support/Call Centre