Job Description
Title: International Call Center Executive (Night Shift)
Company Name: NGICON
Vacancy: --
Location: Dhaka (DOHS Mirpur)
Salary: Tk. 15000 - 20000 (Monthly)
Experience:
∎ 2 to 5 years
∎ The applicants should have experience in the following business area(s):Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center, E-commerce
Published: 8 Jan 2025
Requirements:
Responsibilities & Context:
∎ Education:
∎ A Level, Bachelor/Honors/HSC/ BBA/ Bachelor/Honors background necessary.
∎ Under graduation enrolled fresher with good English communication skill are encouraged to apply.
∎ Bachelor of Computer Application (BCA)
∎
∎ Experience: 2 to 5 years
∎ The applicants should have experience in the following business area(s):
∎ BPO, Call Center.
∎ Fresher’s are also encouraged to apply. Additional Requirements
∎ Age at least 20 years
∎ Fluent in ENGLISH is a MUST.
∎ Proven experience as a Client Relations Manager, Vendor Manager, or similar role.
∎ Strong interpersonal and communication skills, with the ability to build rapport and trust with clients and vendors.
∎ Excellent negotiation and problem-solving abilities.
∎ Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.
∎ Ability to multitask and manage time effectively in a fast-paced environment.
∎ Detail-oriented with a focus on delivering high-quality service.
∎ Professional attitude and appearance.
∎
∎ Responsibilities:
∎
∎ Handling inbound and outbound calls.Customers support.
∎ Maintaining customers records.
∎ Playing a role in new business development and hold responsibility for effectively managing clients.
∎ Primary day-to-day contact with clients.
∎ Finding new business opportunity.Manage and maintain campaigns.
∎ Write project and creative briefs and effectively communicate to teams.
∎ Evaluate and monitor the quality and performance of all services provided to the Client(s)
∎ Properly doing the sales given by the supervisor/higher management.
∎ Any other responsibility assigned by the Management and Supervisor.
∎ Meeting targets and KPIs.
∎ Following call center procedures and policies.Providing feedback.
∎ Staying updated on products and policies.
∎ Problem resolution.Multitasking and handling stress.Candidate must be working under one year Contract.
∎ Develop and maintain strong relationships with clients and vendors through regular communication.
∎ Coordinate with internal departments to ensure timely and accurate delivery of services and products to clients.
∎ Negotiate contracts and agreements with vendors to secure the best possible terms.
∎
∎ Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Over time allowance, Tour allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attendance Bonus BDT-1000.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (DOHS Mirpur)
Company Information:
∎ NGICON
∎ House-343(2nd floor), Avenue-3, Road-5, Mirpur DOHS
Address::
∎ House-343(2nd floor), Avenue-3, Road-5, Mirpur DOHS
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 18 Jan 2025
Category: Customer Support/Call Centre
