IT Associate

Job Description

Title: IT Associate

Company Name: A Reputed National Organization

Vacancy: 01

Job Location: Cox's Bazar

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Master’s Degree in Information Technology / Computer Science or related field.

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following business area(s): NGO, Development Agency

Job Responsibilities:
∎ Operational Support & Documentation:
∎ Provide day-to-day IT operational support, addressing user issues, troubleshooting hardware and software problems, and ensuring seamless functionality of IT systems.
∎ Collaborate with team members to promptly resolve technical issues, minimizing downtime and optimizing system performance.
∎ Maintain comprehensive documentation of IT processes, procedures, and configurations.
∎ Ensure that documentation is up-to-date and accessible, facilitating efficient knowledge transfer and aiding in future troubleshooting.
∎ Track and ensure the proper documentation of the distribution of 'IT assets.
∎ Collaborate with cross-functional teams to understand IT needs and implement solutions that align with organizational goals.
∎ Communicate effectively with stakeholders, ensuring transparency and understanding of IT-related activities.
∎ Office IT Equipment Management:
∎ Act as the focal person for managing office IT equipment, including computers, printers, scanners, and other peripherals.
∎ Conduct regular maintenance checks, updates, and repairs to ensure all equipment is in good working condition.
∎ Maintain an accurate inventory of IT assets, including hardware and software licenses.
∎ Assist in procurement processes, ensuring the acquisition of necessary IT resources.
∎ Collaborate with external vendors for technical support and maintenance contracts.
∎ User Training and Support:
∎ Provide training to end-users on IT best practices, security protocols, and efficient utilization of hardware and software tools.
∎ Offer responsive and user-friendly support to address any IT-related queries or concerns raised by employees.
∎ Software and System Updates:
∎ Manage software installations, updates, and patches to keep systems secure and up to date.
∎ Collaborate with the IT team to implement changes and improvements to existing software and systems.
∎ Monitor network performance, troubleshoot connectivity issues, and ensure optimal network operations.
∎ Ensure the effective implementation of the digital attendance system (finger thumb machine)
∎ Data Security Compliance:
∎ Monitor and enforce data protection policies to safeguard company data and information.
∎ Stay informed about the latest security threats and implement measures to protect against potential risks.
∎ Perform other related duties as required.

Additional Requirements:
∎ Age at least 25 years
∎ Both males and females are allowed to apply
∎ Possess strong knowledge in hardware, software, and network systems.
∎ Exhibit excellent troubleshooting skills.
∎ Demonstrate excellent communication and interpersonal skills.
∎ Proficient in time management with the ability to establish and meet deadlines.
∎ Detail-oriented individual with a focus on documentation and process improvement.
∎ Person with disability are encouraged to apply

Salary: Tk. 55000 (Monthly)

Compensation & Other Benefits:
∎ As per Human Resource Policies & Procedures of the organization.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 21 Dec 2023

Company Information:
∎ 14 Dec 2023
∎ A Reputed National Organization

Category: NGO/Development

: APPLICATION PROCESS• Interested persons are requested to apply with a complete CV with contact mobile / telephone number and a copy of recent passport size photograph.• Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.• Application must be submitted through online by clicking on Apply Online Button.Note: Application sent by email will not be considered.Only short-listed candidates shall be contacted. References will be taken and background and Anti-terrorism checks will be carried out in conformity with organization’s Safeguarding policy of Children and Adults and Anti-Money Laundering Policy & Prevention of Terrorist FinancingATTENTION:• The organization aims to attract and select a diverse workforce ensuring equal opportunity to everyone irrespective of race, age, gender, class, ethnicity, disability, location and religion.• The organization is committed to ensuring that wherever we work there is no tolerance for the abuse of power, privilege or trust.• The Organization reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind.• All employees are expected to abide by the Protection from Sexual Exploitation and Abuse & Child Protection Policy of the organization.• The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities seriously.