IT Support Engineer
Job Description
Title: IT Support Engineer
Company Name: Walton Hi-Tech Industries PLC.
Vacancy: 01
Location: Dhaka (Basundhara RA)
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Manufacturing (Light Engineering and Heavy Industry), Computer Hardware/Network Companies, Group of Companies
Published: 15 Apr 2025
Education:
∎ BSc in CSE from any reputed university
∎ BSc in CSE from any reputed university
Requirements:
Additional Requirements:
∎ Knowledge on software development and implementation
∎ CCNA course complete
∎ Hardware troubleshooting any course complete
∎ Knowledge on software development and implementation
∎ CCNA course complete
∎ Hardware troubleshooting any course complete
Responsibilities & Context:
∎ Provide timely support for system and application problems, ensuring minimal downtime.
∎ Install, configure, and maintain desktop/laptop systems, printers, and other IT equipment.
∎ Monitor network performance and security to ensure uninterrupted connectivity.
∎ Perform routine maintenance of servers, storage systems, and other IT assets.
∎ Collaborate with the IT team to maintain and update enterprise software systems.
∎ Maintain accurate documentation of IT assets, configurations, and support activities.
∎ Prepare regular reports on IT performance, incidents, and resolutions.
∎ Provide training to staff on using new systems and applications.
∎ Respond to user queries and assist in improving IT literacy across the organization.
∎ Implement and enforce IT policies, standards, and procedures.
∎ Ensure adherence to data security protocols and disaster recovery plans.
∎ Provide timely support for system and application problems, ensuring minimal downtime.
∎ Install, configure, and maintain desktop/laptop systems, printers, and other IT equipment.
∎ Monitor network performance and security to ensure uninterrupted connectivity.
∎ Perform routine maintenance of servers, storage systems, and other IT assets.
∎ Collaborate with the IT team to maintain and update enterprise software systems.
∎ Maintain accurate documentation of IT assets, configurations, and support activities.
∎ Prepare regular reports on IT performance, incidents, and resolutions.
∎ Provide training to staff on using new systems and applications.
∎ Respond to user queries and assist in improving IT literacy across the organization.
∎ Implement and enforce IT policies, standards, and procedures.
∎ Ensure adherence to data security protocols and disaster recovery plans.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Profit share, Provident fund, Insurance
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Basundhara RA)
Company Information:
∎ Walton Hi-Tech Industries PLC.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Apr 2025
Category: IT/Telecommunication
