IT Support Officer

Job Description

Title: IT Support Officer

Company Name: Shanta Life Insurance PLC

Vacancy: --

Location: Dhaka

Salary: Tk. 25000 - 30000 (Monthly)

Experience:
∎ At most 2 years
∎ Freshers are also encouraged to apply.

Published: 15 May 2025

Requirements:

Additional Requirements:
∎ Microsoft 365 Admin
∎ PABX Systems
∎ Computer Network
∎ Attendance System
∎ Troubleshooting
∎ Graduation on Information & Technology
∎ Knowledge on:
∎ Microsoft 365 Admin
∎ PABX Systems
∎ Computer Network
∎ Attendance System
∎ Troubleshooting

Responsibilities & Context:
∎ Technical Assistance: Provide guidance and support to users on software functionality and troubleshooting.
∎ Hardware Maintenance and Troubleshooting: Provide timely technical support to diagnose and resolve hardware issues.
∎ Laptop Configuration: Prepare and test laptops with required software and security settings.
∎ Email Account Creation: Set up and configure Microsoft 365 email accounts with necessary permissions.
∎ PABX Setup: Assign and configure unique PABX extensions for new joiners.
∎ Fingerprint Registration: Enroll new joiners in the fingerprint attendance system.
∎ Software Issue Resolution: Diagnose and resolve software-related issues for end users in a timely manner.
∎ User Training: Educate end users on software applications, best practices, and efficient usage.
∎ User Feedback Collection: Gather user feedback on software performance to identify areas for improvement.
∎ Attendance Data Reporting: Compile, analyze, and deliver accurate attendance data reports to management and relevant stakeholders.
∎ Network Device IP Management: Maintain and document the IP addresses of all internal network devices, ensuring proper allocation and tracking.
∎ Technical Assistance: Provide guidance and support to users on software functionality and troubleshooting.
∎ Hardware Maintenance and Troubleshooting: Provide timely technical support to diagnose and resolve hardware issues.
∎ Laptop Configuration: Prepare and test laptops with required software and security settings.
∎ Email Account Creation: Set up and configure Microsoft 365 email accounts with necessary permissions.
∎ PABX Setup: Assign and configure unique PABX extensions for new joiners.
∎ Fingerprint Registration: Enroll new joiners in the fingerprint attendance system.
∎ Software Issue Resolution: Diagnose and resolve software-related issues for end users in a timely manner.
∎ User Training: Educate end users on software applications, best practices, and efficient usage.
∎ User Feedback Collection: Gather user feedback on software performance to identify areas for improvement.
∎ Attendance Data Reporting: Compile, analyze, and deliver accurate attendance data reports to management and relevant stakeholders.
∎ Network Device IP Management: Maintain and document the IP addresses of all internal network devices, ensuring proper allocation and tracking.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ Shanta Life Insurance PLC
∎ Shanta Life Insurance PLC, Shanta Western Tower (Level-10), 186, Bir Uttam Mir Shawkat Sarak, Tejgaon, Dhaka - 1208, Bangladesh
∎ http://shantalife.com/
∎ Shanta Life Insurance debuted in Bangladesh`s insurance sector following the issuance of its license by IDRA on November 7, 2023. With the promise of redefining Bangladesh`s insurance sector through innovation and a new spirit, Shanta Life aims to be the best in the industry.

Our Vision is to be the most trusted insurance brand by protecting the uncertainties of life through simple solutions and delivering maximum value. Shanta Life aims to promote the desired quality of life through innovation, digitalization, and customer-centricity. In this unprecedented change of time, our commitment is empowering our customers to curate their own lives.

As an organization, we differentiate ourselves from others in how we do business. Our ambitious vision drives our pursuit of assembling a team characterized by diversity, energy, and unparalleled intellect.

Address::
∎ Shanta Life Insurance PLC, Shanta Western Tower (Level-10), 186, Bir Uttam Mir Shawkat Sarak, Tejgaon, Dhaka - 1208, Bangladesh
∎ http://shantalife.com/
∎ Shanta Life Insurance debuted in Bangladesh`s insurance sector following the issuance of its license by IDRA on November 7, 2023. With the promise of redefining Bangladesh`s insurance sector through innovation and a new spirit, Shanta Life aims to be the best in the industry. Our Vision is to be the most trusted insurance brand by protecting the uncertainties of life through simple solutions and delivering maximum value. Shanta Life aims to promote the desired quality of life through innovation, digitalization, and customer-centricity. In this unprecedented change of time, our commitment is empowering our customers to curate their own lives. As an organization, we differentiate ourselves from others in how we do business. Our ambitious vision drives our pursuit of assembling a team characterized by diversity, energy, and unparalleled intellect.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 14 Jun 2025

Category: IT/Telecommunication