IT Support Technician

Job Description

Title: IT Support Technician

Company Name: Eastport Limited

Vacancy: 1

Age: 26 to 32 years

Location: Cumilla

Experience:
∎ 3 to 5 years

Published: 13 Feb 2025

Education:
∎ Bachelor/Honors
∎ A Bachelor's degree in Computer Science or a related field is preferred. Candidates with relevant experience but from different educational background are also encouraged to apply.

Requirements:

Additional Requirements:
∎ Age 26 to 32 years
∎ 3 to 5 years of hands-on experience in IT Operations or IT Support. Candidates with prior experience in Garment or EPZ factories will be given preference.
∎ Ideal candidates should be between 26 and 32 years old.
∎ 3 to 5 years of hands-on experience in IT Operations or IT Support. Candidates with prior experience in Garment or EPZ factories will be given preference.
∎ Ideal candidates should be between 26 and 32 years old.

Responsibilities & Context:
∎ As an IT Support Technician, your primary responsibility will be to ensure the smooth operation of our IT systems by providing hands-on technical support.
∎ You will work closely with the IT team and provide technical support to non-technical staff and assist in resolving IT issues quickly and effectively.
∎ You will troubleshoot and resolve hardware issues, such as installing, removing, or repairing computer and printer hardware components.
∎ You will also address software-related problems, including the installation, configuration, and maintenance of software applications when necessary.
∎ You will manage L1 networking issues, such as network cabling, rack dressing, IP address issue resolving and resolving end-user connectivity problems.
∎ With a large fleet of smart TVs, tablets, and phones, you will be the go-to person for troubleshooting and resolving any device-related issues.
∎ You will be responsible for the installation, maintenance, and troubleshooting of NVR systems, CCTV cameras, and associated monitors.
∎ You will manage the IT inventory by overseeing the issuance, receipt, and disposal of equipment, ensuring accurate tracking and maintenance.
∎ Strong understanding of Android devices settings and wifi connectivity issue solving will be considered as an advantage.
∎ Proven experience in diagnosing and resolving issues with desktops, laptops, printers, and UPS systems.
∎ Expertise in installing and configuring software and operating systems, with the ability to resolve software-related issues for end users.
∎ Strong knowledge of network cabling, rack dressing, IP addressing, and troubleshooting network-related issues.
∎ Experience in managing IT inventory, including documentation for receiving and issuing hardware and software assets.
∎ Understanding of Windows Server features and roles, including hands-on experience with Active Directory infrastructure, including file and print sharing.
∎ Strong analytical skills to identify and efficiently resolve IT-related issues.
∎ Strong verbal and written communication skills, with the ability to collaborate effectively within a team environment.
∎ Exceptional attention to detail, with the ability to document technical procedures and prepare clear reports.
∎ CCTV Systems: Proficiency in IP camera wiring, NVR, and camera configuration.
∎ Experience in installing and handling CAD software such as Gerber.
∎ Familiarity with PABX and PA systems.
∎ Eastport Limited is a 100% export-oriented garment manufacturer in the Cumilla Export Processing Zone, Bangladesh, operating as a manufacturing unit of PORTWEST, Ireland, a global leader in safety wear. We are expanding our team and are seeking a dedicated IT Support Technician to help manage and optimize our IT infrastructure.
∎ Role Overview:
∎ As an IT Support Technician, your primary responsibility will be to ensure the smooth operation of our IT systems by providing hands-on technical support.
∎ You will work closely with the IT team and provide technical support to non-technical staff and assist in resolving IT issues quickly and effectively.
∎ You will troubleshoot and resolve hardware issues, such as installing, removing, or repairing computer and printer hardware components.
∎ You will also address software-related problems, including the installation, configuration, and maintenance of software applications when necessary.
∎ You will manage L1 networking issues, such as network cabling, rack dressing, IP address issue resolving and resolving end-user connectivity problems.
∎ With a large fleet of smart TVs, tablets, and phones, you will be the go-to person for troubleshooting and resolving any device-related issues.
∎ You will be responsible for the installation, maintenance, and troubleshooting of NVR systems, CCTV cameras, and associated monitors.
∎ You will manage the IT inventory by overseeing the issuance, receipt, and disposal of equipment, ensuring accurate tracking and maintenance.
∎ Technical Skills & Competencies:
∎ Strong understanding of Android devices settings and wifi connectivity issue solving will be considered as an advantage.
∎ Proven experience in diagnosing and resolving issues with desktops, laptops, printers, and UPS systems.
∎ Expertise in installing and configuring software and operating systems, with the ability to resolve software-related issues for end users.
∎ Strong knowledge of network cabling, rack dressing, IP addressing, and troubleshooting network-related issues.
∎ Experience in managing IT inventory, including documentation for receiving and issuing hardware and software assets.
∎ Understanding of Windows Server features and roles, including hands-on experience with Active Directory infrastructure, including file and print sharing.
∎ Strong analytical skills to identify and efficiently resolve IT-related issues.
∎ Strong verbal and written communication skills, with the ability to collaborate effectively within a team environment.
∎ Exceptional attention to detail, with the ability to document technical procedures and prepare clear reports.
∎ CCTV Systems: Proficiency in IP camera wiring, NVR, and camera configuration.
∎ Additional Skills (Optional but Preferred):
∎ Experience in installing and handling CAD software such as Gerber.
∎ Familiarity with PABX and PA systems.
∎ Comilla (Preference for nearby candidates)

Compensation & Other Benefits:
∎ Competitive salary with an annual review.
∎ Festival Bonus: 2 times per year.
∎ Provident Fund and Gratuity Fund.
∎ Earn Leave encashment.
∎ Free lunch.
∎ Friendly and dynamic work environment.
∎ Compensation & Benefits:
∎ Competitive salary with an annual review.
∎ Festival Bonus: 2 times per year.
∎ Provident Fund and Gratuity Fund.
∎ Earn Leave encashment.
∎ Free lunch.
∎ Friendly and dynamic work environment.

Employment Status: Full Time

Job Location: Cumilla

Read Before Apply:

WHAT TO DO NOW

Please apply today with an up-to-date CV and cover letter outlining your experience relating to this position.