IT Technician
Job Description
Title: IT Technician
Company Name: BYSL Global Technology Group
Vacancy: 1
Location: Dhaka (Gulshan)
Experience:
∎ At least 3 years
Published: 17 May 2025
Education:
∎ HSC, Diploma in Engineering
∎ Minimum HSC or Diploma degree in Computer Science, Information Technology or related field
∎ Minimum HSC or Diploma degree in Computer Science, Information Technology or related field
Requirements:
Additional Requirements:
∎ Strong technical knowledge of computer hardware, operating systems, and network management.
∎ Excellent troubleshooting and problem-solving skills with the ability to diagnose and resolve issues quickly.
∎ Experience in CCTV, Fire alarm system installation.
∎ Understanding of IT service management and support systems.
∎ Excellent problem-solving and multitasking skills.
∎ Strong communication skills to assist end-users with technical issues.
∎ At least 3+ years of experience as IT technician and servicing related work.
∎ Strong technical knowledge of computer hardware, operating systems, and network management.
∎ Excellent troubleshooting and problem-solving skills with the ability to diagnose and resolve issues quickly.
∎ Experience in CCTV, Fire alarm system installation.
∎ Understanding of IT service management and support systems.
∎ Excellent problem-solving and multitasking skills.
∎ Strong communication skills to assist end-users with technical issues.
∎ At least 3+ years of experience as IT technician and servicing related work.
Responsibilities & Context:
∎ Install, maintain, and troubleshoot computer hardware, software, and peripheral devices including printers, scanners, and network devices.
∎ Set up and maintain CCTV systems and fire alarm systems, ensuring optimal operation and compliance with safety standards.
∎ Perform regular system updates, backups, and maintenance to ensure optimal performance.
∎ Provide technical support to end-users, both inside and outside the office, addressing any hardware, software, or network-related issues.
∎ Diagnose and resolve hardware issues, including the repair or replacement of damaged components.
∎ Support end-users in resolving technical challenges and providing training where necessary.
∎ Assist in the installation and maintenance of network devices such as routers, switches, and other related equipment.
∎ Monitor network performance, identify potential issues, and collaborate with the IT team to ensure seamless connectivity.
∎ Respond promptly to service issues, system outages, or emergencies to minimize disruptions.
∎ Maintain an accurate inventory of hardware and other IT resources, ensuring timely procurement and availability of necessary components.
∎ Track IT equipment distribution and ensure proper documentation and record-keeping.
∎ We are seeking a proactive and skilled IT Technician to join our Technical Support Department. The ideal candidate will be responsible for diagnosing and resolving hardware and software issues, providing technical support to end-users, and ensuring the proper functioning of our organization’s IT infrastructure. This role involves both in-office and field support, requiring a blend of technical expertise and excellent customer service skills.
∎ Job Responsibilities:
∎ Hardware & Software Maintenance
∎ Install, maintain, and troubleshoot computer hardware, software, and peripheral devices including printers, scanners, and network devices.
∎ Set up and maintain CCTV systems and fire alarm systems, ensuring optimal operation and compliance with safety standards.
∎ Perform regular system updates, backups, and maintenance to ensure optimal performance.
∎ Technical Support & Troubleshooting
∎ Provide technical support to end-users, both inside and outside the office, addressing any hardware, software, or network-related issues.
∎ Diagnose and resolve hardware issues, including the repair or replacement of damaged components.
∎ Support end-users in resolving technical challenges and providing training where necessary.
∎ Network & Infrastructure Management
∎ Assist in the installation and maintenance of network devices such as routers, switches, and other related equipment.
∎ Monitor network performance, identify potential issues, and collaborate with the IT team to ensure seamless connectivity.
∎ Respond promptly to service issues, system outages, or emergencies to minimize disruptions.
∎ Inventory & Resource Management
∎ Maintain an accurate inventory of hardware and other IT resources, ensuring timely procurement and availability of necessary components.
∎ Track IT equipment distribution and ensure proper documentation and record-keeping.
Compensation & Other Benefits:
∎ Performance Bonus
∎ Festival Bonuses
∎ Competitive Salary
∎ Yearly Salary Review
∎ Performance Bonus
∎ Festival Bonuses
∎ Competitive Salary
∎ Yearly Salary Review
Employment Status: Full Time
Job Location: Dhaka (Gulshan)
Read Before Apply: Please read the requirements carefully before you apply.
You may also submit your CV to careers@byslglobal.com. Mention the name of the position you are applying for in the subject line.
Apply Procedure:
Email your CV:
∎ Send your CV to the given email careers@byslglobal.com
Company Information:
∎ BYSL Global Technology Group
Application Deadline: 16 Jun 2025
Category: IT/Telecommunication
