Journey Map & Experience Manager
Job Description
Title: Journey Map & Experience Manager
Company Name: Banglalink
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelors or Master's Degree from any UGC approved University
Experience Requirements:
∎ 3 to 5 year(s)
Job Responsibilities:
∎ Lead the development of customer roadmaps and implement efficient solutions across products, platforms, and channels to optimize the customer journey based on experien&ce testing
∎ Present and influence relevant stakeholders to address the gaps in providing enhanced customer experience while identifying and prioritizing the most critical gaps and providing recommendations
∎ Continuously challenge the business to drive for innovation, own product implementation, contribute recommendations on the product roadmap and maintain a library of CX journeys
∎ Leverage voice of the customer insights on all aspects of customer interactions to identify customer pain-points, challenges, and hurdles
∎ Build and manage a database of all current and potential future capabilities (technology and non-technology oriented future customer engagement capabilities) as identified through the process
∎ Plan system capability enhancement considering future business focus and enhance digital channel capability to serve customer current & future needs
∎ Ensure the highest level of customer satisfaction in traditional (USSD, IVR, Call Center etc.) & digital (App, Web, Chat, OTTs etc.) touchpoints
Additional Requirements:
∎ 3 to 5 years of experience in a relevant area, preferably in a Telecom company
∎ Sound knowledge on customer journey mapping & user experience testing procedure
∎ Good knowledge on system capability enhancement considering future business focus
∎ Thorough knowledge of process improvement
∎ Sound knowledge on NPS and customer satisfaction measurement KPIs
∎ Sound knowledge of project management concepts, with focus on planning, progress tracking & communication/reporting
∎ Basic knowledge on telecom technology
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 6 Mar 2022
Company Information:
∎ 1 Mar 2022
∎ Banglalink
Category: Marketing/Sales
: Apply Online
Source: bdjobs.com
Deadline Expired on 6th Mar 2022
Similar Jobs
Branding Executive
Territory Sales Executive/Area Sales Manager, Cement Industry
এরিয়া সেলস ম্যানেজার/টিএসএম
Area Sales Manager (Salt, Flour, Edible Oil, Rice)
Executive (Marketing)
Junior Executive (Sales and Digital Marketing)
Officer/Sr. Officer/Executive, Sales-Online UPS
Officer/Sr. Officer/Executive, Sales-Online UPS
Junior Manager, Marketing & Sales
Digital Marketing Executive
Head of Sales - Fabrics
সিনিয়র এক্সিকিউটিভ
এসিস্ট্যান্ট সেলস্ ম্যানেজার
Sr. Executive/Assistant Manager-Marketing & Sales (Commercial Vehicle/Passenger Car)
Sales & Marketing Executive
Sales Executive (Corporate Sales & Retail Sales)
Sales and Marketing Executive
Data Support, Supply
Salesman
Regional Sales Manager/Assistant General Manager-Sales
Executive/Senior Executive - Sales
Senior/ Zonal Sales Manager (Foods)
Executive / Sr. Executive (Marketing)
Assistant Manager/Manager (Marketing)
Asst. Regional Manager/Deputy Regional Manager/Regional Manager
Sales & Service Engineer (Weighing Balance)
Manager- B2B & Corporate Sales
Sales & Service Engineer (Weighing Balance)
Marketing Officer /Senior Marketing Officer
Manager- B2B & Corporate Sales
Marketing Officer /Senior Marketing Officer
Officer/ Senior Officer (Sales & Marketing)
Asst. Manager (Sourcing)
Officer/ Senior Officer (Sales & Marketing)
Assistant Manager/Deputy Manager - Marketing & Sales (Real Estate)
Trainee Branch Manager
Branch Manager (HAIER, GREE, SHARP)
Sales Executive
Sales Officer, Helmet (Studds & SMK Helmet)
AGM / RSM (Regional Sales Manager)
Facebook Group