Jr. Officer (E-Commerce)

Job Description

Title: Jr. Officer (E-Commerce)

Company Name: Transcom Electronics Limited.

Vacancy: --

Age: at least 24 years

Location: Dhaka

Minimum Salary: Negotiable

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances

Published: 25 Nov 2024

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age at least 24 years
∎ Excellent communication skill.
∎ Good computing knowledge.
∎ Good negotiations skill.
∎ Proactive approach.
∎ Strong problem solving abilities.
∎ Capability to make quick decisions.
∎ Strong organizational and time management skills.
∎ English Fluency
∎ Excellent communication skill.
∎ Good computing knowledge.
∎ Good negotiations skill.
∎ Proactive approach.
∎ Strong problem solving abilities.
∎ Capability to make quick decisions.
∎ Strong organizational and time management skills.
∎ English Fluency

Responsibilities & Context:
∎ Ensure prompt response to customer inquiries across digital platforms (Live Chat, Facebook, Instagram, WhatsApp, etc.) to maintain response SLAs.
∎ Monitor and evaluate the performance of the telesales team through key metrics such as call volume, conversion rate, customer satisfaction, and revenue.
∎ Conduct quality checks on telecalls and social media responses, and arrange training sessions for team members as necessary.
∎ Track and follow up on orders, stock availability, delivery timelines, and installation processes to ensure an excellent customer experience.
∎ Handle product exchange cases by negotiating prices with vendors to achieve optimal outcomes for both the company and the customer.
∎ Ensure timely EMI activation and track all related processes.
∎ Review orders and take corrective action for any that receive low scores or require intervention.
∎ Monitor competitors' activities and work closely with the marketing team to expedite campaign requirements.
∎ Prepare weekly/monthly campaign calendars and collaborate with the marketing team for the successful and timely execution of campaigns.
∎ Update web content as needed, ensuring all information is current and accurate.
∎ Manage ad-hoc tasks based on urgent departmental needs, ensuring they are handled effectively and in a timely manner.
∎ Prepare daily/monthly reports as required by the department to track performance and outcomes.
∎ Ensure prompt response to customer inquiries across digital platforms (Live Chat, Facebook, Instagram, WhatsApp, etc.) to maintain response SLAs.
∎ Monitor and evaluate the performance of the telesales team through key metrics such as call volume, conversion rate, customer satisfaction, and revenue.
∎ Conduct quality checks on telecalls and social media responses, and arrange training sessions for team members as necessary.
∎ Track and follow up on orders, stock availability, delivery timelines, and installation processes to ensure an excellent customer experience.
∎ Handle product exchange cases by negotiating prices with vendors to achieve optimal outcomes for both the company and the customer.
∎ Ensure timely EMI activation and track all related processes.
∎ Review orders and take corrective action for any that receive low scores or require intervention.
∎ Monitor competitors' activities and work closely with the marketing team to expedite campaign requirements.
∎ Prepare weekly/monthly campaign calendars and collaborate with the marketing team for the successful and timely execution of campaigns.
∎ Update web content as needed, ensuring all information is current and accurate.
∎ Manage ad-hoc tasks based on urgent departmental needs, ensuring they are handled effectively and in a timely manner.
∎ Prepare daily/monthly reports as required by the department to track performance and outcomes.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Gratuity, Medical allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Job Highlights:
∎ Fluent in English

Company Information:
∎ Transcom Electronics Limited.
∎ House # 22, Road # 4, Block # F, Banani, Dhaka - 1213.

Address::
∎ House # 22, Road # 4, Block # F, Banani, Dhaka - 1213.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 5 Dec 2024

Category: Customer Support/Call Centre