Manager / Assistant Manager - Customer Care
Job Description
Title: Manager / Assistant Manager - Customer Care
Company Name: DOM-INNO Developments Ltd.
Vacancy: --
Age: 25 to 40 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ 3 to 6 years
∎ The applicants should have experience in the following business area(s):Real Estate
Published: 10 May 2025
Education:
∎ Diploma in Civil in Civil Engineering, Bachelor of Science (BSc) in Civil Engineering
Requirements:
Additional Requirements:
∎ Age 25 to 40 years
Responsibilities & Context:
∎ Monitor customer satisfaction levels regularly using feedback tools and propose improvement initiatives.
∎ Assist in developing and maintaining customer care protocols to ensure a smooth and efficient service process.
∎ Handle customer inquiries, feedback, and general complaints promptly and professionally.
∎ Coordinate with other departments (sales, installation, technical) to ensure service delivery and issue resolution.
∎ Maintain regular communication with valued clients and landowners to build strong relationships.
∎ Supervise and guide customer care representatives to ensure effective pre and post-sales support.
∎ Support the implementation of a customer-centric approach across the team.
∎ Maintain accurate records of customer interactions and feedback to assist in service improvements.
∎ Report day-to-day operations and key customer concerns to the Departmental Head.
∎ Assist in the creation of a one-stop customer care solution through efficient team collaboration.
∎ Monitor customer satisfaction levels regularly using feedback tools and propose improvement initiatives.
∎ Assist in developing and maintaining customer care protocols to ensure a smooth and efficient service process.
∎ Handle customer inquiries, feedback, and general complaints promptly and professionally.
∎ Coordinate with other departments (sales, installation, technical) to ensure service delivery and issue resolution.
∎ Maintain regular communication with valued clients and landowners to build strong relationships.
∎ Supervise and guide customer care representatives to ensure effective pre and post-sales support.
∎ Support the implementation of a customer-centric approach across the team.
∎ Maintain accurate records of customer interactions and feedback to assist in service improvements.
∎ Report day-to-day operations and key customer concerns to the Departmental Head.
∎ Assist in the creation of a one-stop customer care solution through efficient team collaboration.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus, Insurance, Provident fund Lunch Facilities: Full Subsidize Salary Review: Yearly Festival Bonus: 2 (Yearly)Other's benefits will be as per the company policy.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Job Highlights:
Company Information:
∎ DOM-INNO Developments Ltd.
∎ DOM-INNO House, House-13, Road-07, Block-F, Banani, Dhaka-1213
∎ DOM-INNO is one of the leading, ISO 9001:2008 Certified real-estate conglomerates serving the Nation for more than one decade. It specializes in developing exclusive apartment complexes in prime locations of the Dhaka city. DOM-INNO is also an active member of Real Estate & Housing Association of Bangladesh (REHAB) since the year 2002.
DOM-INNO also associates new Business Enterprises, which has truly strengthened its core service with the best supportive & smooth operation. Following are the snapshot of those Enterprises:
1. Profile Architects & Engineers Ltd.
2. DOM-INNO Concrete Ltd.
3. LEON Pharmaceuticals Ltd.
4. AFFIX Consumer Products Ltd.
5. DOM-INNO Trading Limited.
6. Thema Fila Limited.
7. The Flamenco (Convention Center).
Our overall operation stands on a common Motto, which are –INTEGRITY, TRANSPARENCY & HEALTHY BUSINESS ETHICS & we are strongly believe that these are the key factors of our SUCCESSION.
Address::
∎ DOM-INNO House, House-13, Road-07, Block-F, Banani, Dhaka-1213
∎ DOM-INNO is one of the leading, ISO 9001:2008 Certified real-estate conglomerates serving the Nation for more than one decade. It specializes in developing exclusive apartment complexes in prime locations of the Dhaka city. DOM-INNO is also an active member of Real Estate & Housing Association of Bangladesh (REHAB) since the year 2002.DOM-INNO also associates new Business Enterprises, which has truly strengthened its core service with the best supportive & smooth operation. Following are the snapshot of those Enterprises:1. Profile Architects & Engineers Ltd.2. DOM-INNO Concrete Ltd.3. LEON Pharmaceuticals Ltd.4. AFFIX Consumer Products Ltd.5. DOM-INNO Trading Limited.6. Thema Fila Limited.7. The Flamenco (Convention Center). Our overall operation stands on a common Motto, which are –INTEGRITY, TRANSPARENCY & HEALTHY BUSINESS ETHICS & we are strongly believe that these are the key factors of our SUCCESSION.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 8 Jun 2025
Category: Marketing/Sales
