Job Description

Title: Manager, Customer Care

Company Name: Glowmaxx Makeover, Laser and Aesthetics

Vacancy: 01

Job Location: Dhaka (Banani, Uttara)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Beautician, Customer Care, Presentation skill

Experience Requirements:
∎ At least 4 year(s)
∎ The applicants should have experience in the following area(s): Customer Care, Customer Relationship Management (CRM), Customer Service, Customer service or Beauty Industry

Job Context:
∎ • As an employee at Glowmaxx Laser & Aesthetic Clinic, you will be part of a leading and renowned aesthetic clinic dedicated to providing top-notch laser and aesthetic services to our clients. Our clinic is committed to enhancing the beauty and confidence of our clients through a range of advanced and innovative treatments. The ideal candidate is self-motivated, a multi-tasked, and a demonstrated team player.
∎ • Job context at Glowmaxx Laser & Aesthetic Clinic revolves around a dynamic and customer-centric environment. We are driven by a passion for delivering exceptional results and outstanding customer experiences. As a team member, you will play a crucial role in contributing to the success of our clinic and upholding our reputation as a trusted and sought-after destination for cosmetic and laser treatments.

Job Responsibilities:
∎ • Responsible for the achievement of overall targets set up the organization for the specific Clinic.
∎ • Ensure client care in the provision of services to clients maintaining clinical quality standard quality standards, the service protocol and other service related standards/policies/procedures.
∎ • Manage initial client complaints & queries and provide support to team members in the management of complex cases and maintaining adequate client satisfaction by creating a client-oriented environment.
∎ • Ensure appropriate responses to handling medical emergencies are in place, lead on emergency situations when present and follow up all cases to conclusion.
∎ • Be familiar with the technical standards, protocols and checklists and implement all necessary steps detailed in the standards and Identify gaps or breech in quality aspect and take necessary action.
∎ • Report all incidents to the concerned persons in appropriate time and cooperate the investigation to close up the incident report & implement the action plans accordingly.
∎ • Support team members to implement marketing strategies and monitor progress and effectiveness of activities as per agreed Key Performance Indicator (KPIs).
∎ • Be familiar with organization financial and administrative policies and comply with policy in any financial matters of the clinic.
∎ • Conduct monthly reviews of performance against the business plan, and especially the KPIs - discuss performance at the team meetings and agree / review specific actions taken to improve any areas of under-performance
∎ • Facilitate network with corporate clients

Additional Requirements:
∎ Age 25 to 35 years
∎ Only females are allowed to apply
∎ • 4 years' experience in managing the overall operations of business units, branches. Experience in the field of health care/ Clinic/Hospital business will be given preference.
∎ • Team player, excellent interpersonal & communication skill, analytical skills, self- organizing capacity. Open to ideas and contributions from others.
∎ • Candidate who has valid driving license and can drive motorcycle will be added value.

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ • Performance based annual pay
∎ • Other benefits as per Company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Sep 2023

Company Information:
∎ 17 Aug 2023
∎ Glowmaxx Makeover, Laser and Aesthetics
∎ Address : House -116 (Lift 5), Road -11, Block -E, Banani, Dhaka.
∎ Business : A premium grade Beauty and Skin Care solution, Latest Derma Cosmetics and best Fitness Solution.

Category: Beauty Care/ Health & Fitness

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Source: bdjobs.com

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