Manager, Hospitality Services

Job Description

Title: Manager, Hospitality Services

Company Name: Ispahani Islamia Eye Institute & Hospital

Vacancy: 01

Age: at most 40 years

Location: Dhaka

Salary: Tk. 60000 - 65000 (Monthly)

Experience:
∎ At least 8 years

Published: 6 May 2025

Requirements:

Additional Requirements:
∎ Age at most 40 years
∎ Master’s degree in Hospitality Management/Hotel Management/F&B Production or related major along with 08 years’ experience in the Hospitality Management or relevant professional area.
∎ Working knowledge of food safety and sanitation standards.
∎ Able to multi-task and work in a fast-paced environment.
∎ Excellent communication, problem-solving, and organizational skills.
∎ Able to work flexible hours, including evenings and weekends.

Responsibilities & Context:
∎ Ispahani Islamia Eye Institute and Hospital (IIEI&H) has been known for about 65 years and is the largest multispecialty eye hospital in Bangladesh. The emphasis is on quality eye healthcare services for all socio-economic sections of society. We are committed to delivering our best quality eye healthcare services through a competent and passionate professional team at an affordable cost to the optimal satisfaction of our patients. We ensure continuous quality improvement by pursuing research and constant endeavor. We are currently looking for energetic, dynamic and enthusiastic person for the following position to assist the Head of the Department:
∎ Manager, Hospitality Services
∎ Major Responsibilities:
∎ Assist to ensure all hospitality services (e.g., food and beverage, patient and guest services, housekeeping, store,) run efficiently. This includes managing daily operations, coordinating staff, and overseeing the provision of services.
∎ Continuously assessing the patient and guest experience and implementing changes to enhance it. This may involve conducting surveys, gathering feedback, and implementing suggestions.
∎ Ensuring that patients, staffs and guests have a positive experience of the hospitality services.
∎ Assist for recruiting, training, and managing staff to ensure that they provide high-quality service.
∎ Assist to prepare budgets for different departments within Hospitality Services, ensuring cost control, and achieving financial goals.
∎ Maintaining high standards of cleanliness, safety, and guest satisfaction across all areas of the hospitality services. Ensuring compliance with health and safety regulations and hospitality industry standards.
∎ Record keeping and tracking daily inventory for efficient inventory management/store management.
∎ Assist on planning, coordinating and organizing official events, meetings and seminars according to the requirement of the management.
∎ Working closely with other departments (e.g., front desk, maintenance, food services) to ensure seamless operations and service delivery.
∎ Addressing and resolving any issues that may arise, whether operational, staffing, or guest-related, quickly and efficiently.
∎ Assist to prepare regular reports for management on track of performance metrics, financial reports, guest feedback, and operational issues.

Compensation & Other Benefits:
∎ Two Festival Bonus
∎ Competitive Pay Structure
∎ Contributory Provident Fund (CPF)
∎ Gratuity
∎ Annual Leave Encashment
∎ Sick Leave Encashment
∎ Paid Maternity Leave for the female employee
∎ Free Pathology & Microbiology Tests
∎ Baishakhi Allowance
∎ Welfare Fund (Medical Claims, Life Coverage, etc.)
∎ Other facilities and benefits as per hospital policy

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ Ispahani Islamia Eye Institute & Hospital
∎ 116/C/2, Monipuripara, Farmgate, Dhaka-1215
∎ https://www.islamia.org.bd/
∎ Ispahani Islamia Eye Institute and Hospital (IIEI&H) has been known for more than sixty five years and is the largest multispecialty eye hospital in Bangladesh. The emphasis is on quality eye healthcare services for all socio-economic sections of society as well as training & education to develop effective manpower. We are committed to deliver our best quality eye healthcare services through a competent and passionate professional team at an affordable cost to the optimal satisfaction of our patients. We ensure continuous quality improvement by perusing research and constant endeavor.

Address::
∎ 116/C/2, Monipuripara, Farmgate, Dhaka-1215
∎ https://www.islamia.org.bd/
∎ Ispahani Islamia Eye Institute and Hospital (IIEI&H) has been known for more than sixty five years and is the largest multispecialty eye hospital in Bangladesh. The emphasis is on quality eye healthcare services for all socio-economic sections of society as well as training & education to develop effective manpower. We are committed to deliver our best quality eye healthcare services through a competent and passionate professional team at an affordable cost to the optimal satisfaction of our patients. We ensure continuous quality improvement by perusing research and constant endeavor.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 20 May 2025

Category: Hospitality/ Travel/ Tourism