Job Description

Title: Marketing specialist

Company Name: Bismillah Visa Solutions

Vacancy: 5

Age: 22 to 3 years

Location: Dhaka (Banani)

Salary: Negotiable

Experience:
∎ 1 to 5 years
∎ The applicants should have experience in the following business area(s):Travel Agent, Direct Selling/Marketing Service Company, Tour Operator, Immigration/Visa Processing, Call Center

Published: 28 Aug 2024

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 22 to 3 years

Responsibilities & Context:
∎ Handle a large volume of inbound and outbound calls in a timely manner
∎ Follow communication scripts and use knowledge of the company’s services to go off-script when necessary
∎ Identify customer needs, research issues, resolve complaints, and provide solutions
∎ Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
∎ Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
∎ Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
∎ Create and maintain record of daily problems and remedial actions taken, using call-center database
∎ Handle a large volume of inbound and outbound calls in a timely manner
∎ Follow communication scripts and use knowledge of the company’s services to go off-script when necessary
∎ Identify customer needs, research issues, resolve complaints, and provide solutions
∎ Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
∎ Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
∎ Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
∎ Create and maintain record of daily problems and remedial actions taken, using call-center database

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Banani)

Company Information:
∎ Bismillah Visa Solutions
∎ 19th floor, Awal Centre, 34 Kemal Ataturk Ave, Dhaka 1213
∎ To make your travel plan hassle-free, we have arranged worldwide visa processing facilities in the most convenient way. Anywhere you go, we will arrange a visa for you.
Our special holiday packages for domestic and international destinations are fully customizable & tailored to ensure maximum comfort to the customers.

Address::
∎ 19th floor, Awal Centre, 34 Kemal Ataturk Ave, Dhaka 1213
∎ To make your travel plan hassle-free, we have arranged worldwide visa processing facilities in the most convenient way. Anywhere you go, we will arrange a visa for you.Our special holiday packages for domestic and international destinations are fully customizable & tailored to ensure maximum comfort to the customers.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 20 Sep 2024

Category: Marketing/Sales