Job Description

Title: Midea AC Customer Care Executive

Company Name: Midea Bangladesh

Vacancy: 2

Age: 20 to 35 years

Location: Dhaka (Motijheel)

Salary: Tk. 11000 - 12000 (Monthly)

Published: 15 Apr 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 20 to 35 years
∎ Must have the experience to work on CRM.

Responsibilities & Context:
∎ Take customer calls and provide accurate, satisfactory answers to their queries and concerns patiently
∎ De-escalate situations involving dissatisfied customers
∎ Call clients and customers to inform them about the company's new products
∎ Guide callers through troubleshooting, navigating the company site or using the products or services
∎ Collaborate with other call center professionals to improve customer service
∎ Managing inbound and outbound calls related to the customer in a very effective manner adhering to company policies and procedures.
∎ Provide accurate, valid and complete information by using the right methods/tools.
∎ Identify and assess customer's needs to achieve satisfaction.
∎ Resolve customer complaints via call.
∎ Create a new order and provide to packaging team.
∎ Daily order confirmation through outbound calls.
∎ Use outbound calls to reach out to customers and verify orders.
∎ Provide real-time assistance to the executives, especially new ones.
∎ Handle situations in the absence of a Team Leader.
∎ Daily report to Team Leader.
∎ Act as the company gatekeeper.
∎ Collecting positive reviews from customers.
∎ Daily drop call back

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Motijheel)

Company Information:
∎ Midea Bangladesh
∎ level-6, 18 razuk avenue
∎ Importer , Wholesaler & retailer of all kinds of air conditioners .

Address::
∎ level-6, 18 razuk avenue
∎ Importer , Wholesaler & retailer of all kinds of air conditioners .

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 29 Apr 2025

Category: Customer Support/Call Centre