Job Description

Title: Midea Air Conditioner Customer Care

Company Name: Midea Bangladesh

Vacancy: 02

Job Location: Dhaka (Motijheel)

Employment Status: Full-time

Educational Requirements:
∎ Skills Required: Call Center, Customer Service

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Customer Service, Customer Support through Phone
∎ The applicants should have experience in the following business area(s): Call Center

Job Responsibilities:
∎ Take customer calls and provide accurate, satisfactory answers to their queries and concerns patiently
∎ De-escalate situations involving dissatisfied customers
∎ Call clients and customers to inform them about the company's new products
∎ Guide callers through troubleshooting, navigating the company site or using the products or services
∎ Collaborate with other call center professionals to improve customer service
∎ Managing inbound and outbound calls related to the customer in a very effective manner adhering to company policies and procedures.
∎ Provide accurate, valid and complete information by using the right methods/tools.
∎ Identify and assess customer's needs to achieve satisfaction.
∎ Resolve customer complaints via call.
∎ Create a new order and provide to packaging team.
∎ Daily order confirmation through outbound calls.
∎ Use outbound calls to reach out to customers and verify orders.
∎ Provide real-time assistance to the executives, especially new ones.
∎ Handle situations in the absence of a Team Leader.
∎ Daily report to Team Leader.
∎ Act as the company gatekeeper.
∎ Collecting positive reviews from customers.
∎ Daily drop call back
∎ Walk in support (Optional)

Additional Requirements:
∎ Age 20 to 35 years
∎ Both males and females are allowed to apply

Salary: Tk. 11000 - 12000 (Monthly)

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 26 Mar 2023

Company Information:
∎ 16 Mar 2023
∎ Midea Bangladesh
∎ Address : level-6, 18 razuk avenue
∎ Web : www.noortrade.com.bd
∎ Business : Importer , Wholesaler & retailer of all kinds of air conditioners .

Category: Customer Support/Call Centre

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