Midea Air Conditioner Customer Care
Job Description
Title: Midea Air Conditioner Customer Care
Company Name: Midea Bangladesh
Vacancy: 02
Job Location: Dhaka (Motijheel)
Employment Status: Full-time
Educational Requirements:
∎ Skills Required: Call Center, Customer Service
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Service, Customer Support through Phone
∎ The applicants should have experience in the following business area(s):
Call Center
Job Responsibilities:
∎ Take customer calls and provide accurate, satisfactory answers to their queries and concerns patiently
∎ De-escalate situations involving dissatisfied customers
∎ Call clients and customers to inform them about the company's new products
∎ Guide callers through troubleshooting, navigating the company site or using the products or services
∎ Collaborate with other call center professionals to improve customer service
∎ Managing inbound and outbound calls related to the customer in a very effective manner adhering to company policies and procedures.
∎ Provide accurate, valid and complete information by using the right methods/tools.
∎ Identify and assess customer's needs to achieve satisfaction.
∎ Resolve customer complaints via call.
∎ Create a new order and provide to packaging team.
∎ Daily order confirmation through outbound calls.
∎ Use outbound calls to reach out to customers and verify orders.
∎ Provide real-time assistance to the executives, especially new ones.
∎ Handle situations in the absence of a Team Leader.
∎ Daily report to Team Leader.
∎ Act as the company gatekeeper.
∎ Collecting positive reviews from customers.
∎ Daily drop call back
∎ Walk in support (Optional)
Additional Requirements:
∎ Age 20 to 35 years
∎ Both males and females are allowed to apply
Salary: Tk. 11000 - 12000 (Monthly)
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 26 Mar 2023
Company Information:
∎ 16 Mar 2023
∎ Midea Bangladesh
∎ Address : level-6, 18 razuk avenue
∎ Web : www.noortrade.com.bd
∎ Business : Importer , Wholesaler & retailer of all kinds of air conditioners .
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 26th Mar 2023
More jobs of Midea Bangladesh
Executive Accounts & Audit
Executive - Audit & Accounts
Tender Sales Specialist
Customer Care Executive (Midea Air Conditioner)
Similar Jobs
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Peer Leader
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Officer-Customer Service
Tele Sales Executive
Executive (Customer Support and Transcription)
Executive- Customer Care Centre
Customer Support Executive
Office Executive - Night Shift
Customer Relationship Officer
Customer Support and Sales Executive
Executive (Female)
Customer Relation Executive (Female)
Manager- Ocean Freight
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Aftersales, Executive
Customer Relation Manager
Scribe
Customer Relationship Officer(Female)
Customer Service Representative
Customer Service Officer
Facebook Group