Officer - Customer Service

Job Description

Title: Officer - Customer Service

Company Name: International Trimmings & Labels Bangladesh Private Limited

Vacancy: 1

Job Location: Chattogram (Khulshi)

Employment Status: Full-time

Educational Requirements:
∎ At least BBA/Bachelors' degree.

Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Garments Industry, group of industries, Multinational Companies

Job Context:
∎ International Trimming & Labels (ITL) Group is a UK based Multinational company and manufacturer of garments accessory. ITL Group has global operations in 14 countries over 35 years of experience. International Trimming & Labels Bangladesh Private Limited (ITL-BD) is a sister concern of ITL group. And it is operating in Bangladesh since 2015. It is manufacturer and exporter of garments Tags, care labels etc.
∎ ITL-BD is seeking young, talented and aspiring candidate who is a team player and multitasker and would like to join our team and meaningfully contribute to accelerate business development and reach the organization`s goal.

Job Responsibilities:
∎ Respond to customer requirements and requests (via mail & phone) in a timely manner.
∎ Process orders, provide invoices, share layouts on time to customers.
∎ Proper order management, share order status/delivery information to customers.
∎ Coordinate with the operation team and other departments on the delivery of goods and services.
∎ Handle customer complaints according to the company procedures and services standard.
∎ Educate new customers regarding order placing, system knowledge and information.
∎ Provide suggestions to the supervisor on the improvement of the current order/process/operation flow to increase efficiency.
∎ Visit customers whenever require and critical issues resolution.
∎ Provide selling support to respond to management needs.
∎ Follow up on-time payments, faster documentation and support commercial / credit team to close order.
∎ Follow company, and department policy and according to established procedures / SOP.
∎ Maintain and take actions to be aligned with department goals, objectives & KPIs.
∎ Be proactive and self-aware.
∎ Champion customer needs and ensure best service experience.
∎ Knowledge of customer garment production lead time, product lines etc.

Additional Requirements:
∎ Age 25 to 30 years
∎ Both males and females are allowed to apply
∎ Must be proficient in Computer skills in MS office (especially in Excel)
∎ Excellent in Bangla and English - both spoken and written
∎ Leadership skills
∎ Outstanding communication and interpersonal skills
∎ Excellent time management skills and Ability to work under pressure.
∎ Planning, organizing & prioritizing skills.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 21 Apr 2023

Company Information:
∎ 22 Mar 2023
∎ International Trimmings & Labels Bangladesh Private Limited
∎ Address : House: 30, Lake Drive Road, Sector: 07,Uttara, Dhaka-1230, Bangladesh
∎ Web :
∎ Business : As a leading global accessories company International Trimmings and Labels Bangladesh Private Limited (ITL BD Ltd) is UK based multinational company. We are manufacturer and supplier of garment accessories as retail chains shop.
ITL has global operations in 16 countries of Europe, America, South Africa, Central Asia and South Asia. With over 35 years’ experience, ITL is well positioned to react to the ever changing needs of our market. We have encountered some of the most profound changes including the evolution of global sourcing, the impact of on-line retailing on consumer behavior and the resulting effects on the apparel supply chain.
ITL has continued to grow with a forward thinking vision and the ability to meet customers’ requirements with value added, partnership driven solutions.

Category: Garments/Textile


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