Officer, Reservation & Marketing

Job Description

Title: Officer, Reservation & Marketing

Company Name: Turkish Airlines Inc.

Vacancy: 01

Age: 20 to 30 years

Location: Dhaka (Shahjalal Airport)

Minimum Salary: Negotiable

Published: 4 May 2025

Education:
∎ Bachelor/Honors
∎ Must have Bachelor's degree in any reputed University.
∎ Additional diploma or certificates on GDS / Tourism Hospitality related courses will be adding extra value.

Requirements:

Additional Requirements:
∎ Age 20 to 30 years
∎ Knowledge on reservation and ticketing. GDS users will be preferred.
∎ Should be able to handle customers in proper and polite manner.
∎ Problem-solving mindset.
∎ Reporting day to day activities to the concerned authority.
∎ Knowledge on reservation and ticketing. GDS users will be preferred.
∎ Should be able to handle customers in proper and polite manner.
∎ Problem-solving mindset.
∎ Reporting day to day activities to the concerned authority.

Responsibilities & Context:
∎ Calculate the ticket price on the basis of the passenger demand, arrange the route, give the passenger schedule and fare information, and ensure the necessary coordination.
∎ Make reservations, issue tickets, issue EMD (Electronic Miscellaneous Document), issue extra baggage tickets, issue hajj tickets during hajj periods, and make all ticket change and refund transactions when necessary for the passengers who apply to the counter. Perform Revalidation, Rerouting, and Refund transactions. Knowledge on any GDS system will be adding advantage.
∎ Send, answer, and organize the messages related to their job, and reply the related phone, fax, e-mail, and telex messages.
∎ Resolve the problems encountered at the sales counter or in the passenger relations, or report them to their superior.
∎ Resolve the problems encountered in the passenger relations at the station, or report them to their superior.
∎ Must be an excellent team member.
∎ Perform the jobs required to be performed at the station within the framework of the ground operation supervision and management system. If there are not responsible personnel for the cargo activities, ensure that the processes related to the cargo operation at the station are carried out.
∎ Takes roles for carrying out corrective and preventive actions for the process, s/he is involved in; and implements any changes/amendments.
∎ If s/he is assigned within the knowledge and approval of her/his immediate superior, s/he contacts the institutions/authorities/producers/service providers outside the Company, and gives information to her/his immediate superior.
∎ Carries out and fulfills other works to be assigned by his/her immediate supervisor in relation to their primary duty. Knowledge on travel trade for Bangladesh territory.
∎ Answer incoming telephone calls, assist callers, take messages and provide information.
∎ Welcome Passenger by greeting, answering questions, responding to requests.
∎ Update and maintain information and program tracking.
∎ Workplace: Dhaka(City Office / Airport Office)
∎

Skills & Expertise:

Compensation & Other Benefits:
∎ Provident fund, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Shahjalal Airport)

Company Information:
∎ Turkish Airlines Inc.
∎ Uday Tower 4th Floor. 57/57A Gulshan Avenue. Gulshan-1. Dhaka-1212

Address::
∎ Uday Tower 4th Floor. 57/57A Gulshan Avenue. Gulshan-1. Dhaka-1212

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 3 Jun 2025

Category: Hospitality/ Travel/ Tourism