Officer/Sr. Officer - Customer Service

Job Description

Title: Officer/Sr. Officer - Customer Service

Company Name: Maxim Label & Packaging (Bangladesh) Private Limited

Vacancy: 05

Age: 22 to 32 years

Location: Dhaka (Ashulia)

Salary: Negotiable

Experience:
∎ 1 to 5 years
∎ The applicants should have experience in the following business area(s):Packaging Industry, Garments Accessories

Published: 15 May 2025

Education:
∎ Bachelor/Honors, Masters

Requirements:

Additional Requirements:
∎ Age 22 to 32 years

Responsibilities & Context:
∎ Identify and assess customers’ needs to achieve satisfaction·
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication·
∎ Open customer accounts by recording account information.
∎ Maintain customer records by updating account information.
∎ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
∎ Identify and assess customers’ needs to achieve satisfaction·
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication·
∎ Open customer accounts by recording account information.
∎ Maintain customer records by updating account information.
∎ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Compensation & Other Benefits:
∎ T/A, Mobile bill, Weekly 2 holidays, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Annual Leave
∎ Service Benefit
∎ Annual Leave
∎ Service Benefit

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Ashulia)

Company Information:
∎ Maxim Label & Packaging (Bangladesh) Private Limited
∎ 13-14( Ind ), Mollic Tower , 12th floor(South Side), Zoo road, Mirpur-1.Dhaka.
∎ Maxim Group was established in Taiwan in 1973. What started off as a small company in Taiwan has now become a company with more than 2600 employees worldwide. Since 1994, our focus has not been just to grow in domestically, but also globally. Over the years, we have laid a strong foundation and have become a company that can make a difference socially and economically. Currently we have set over 16 global locations in more than 10 countries.

Address::
∎ 13-14( Ind ), Mollic Tower , 12th floor(South Side), Zoo road, Mirpur-1.Dhaka.
∎ Maxim Group was established in Taiwan in 1973. What started off as a small company in Taiwan has now become a company with more than 2600 employees worldwide. Since 1994, our focus has not been just to grow in domestically, but also globally. Over the years, we have laid a strong foundation and have become a company that can make a difference socially and economically. Currently we have set over 16 global locations in more than 10 countries.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 14 Jun 2025

Category: Customer Support/Call Centre