Operation Manager

Job Description

Title: Operation Manager

Company Name: BRAC Saajan Exchange Limited (BSEL)

Vacancy: 01

Location: Dhaka (Merul Badda)

Salary: Negotiable

Experience:
∎ 3 to 5 years
∎ The applicants should have experience in the following business area(s):Banks, Financial Consultants

Published: 30 Apr 2025

Education:
∎ Bachelor of Business Administration (BBA) in Finance & Banking

Requirements:

Additional Requirements:
∎ Bachelor’s degree in finance, business, or a related field; MBA is a plus.
∎ Proven experience in banking operations/ remittance with a strong understanding of financial regulations.

Responsibilities & Context:
∎ Oversee and manage daily operations to ensure efficiency and compliance.
∎ Develop and implement strategies to enhance operational processes and optimize resource utilization.
∎ Collaborate with cross-functional teams to achieve organizational goals and deliver exceptional customer service.
∎ Maintain Relationship with corresponding bank regarding deal & payout of transactions.
∎ Review & monitor day to day task of overall Customer service, Sales support team & SQ team.
∎ Monitor and analyze operational performance, identifying areas for improvement and implementing solutions.
∎ Maintain an accurate agent account balance and ensure proper physical record keeping of all transactions.
∎ Ensure adherence to regulatory requirements and internal policies to mitigate risks.
∎ Coordinate with external partners and stakeholders to streamline processes and achieve operational excellence.
∎ Conduct regular training sessions to enhance the skills and knowledge of the operations team.
∎ To arrange for the reconciliation of Correspondent Bank accounts and resolve all related issues immediately.
∎ To ensure smooth processing of transactions in the corresponding banks.
∎ Prepare cash collection schedule & monitor the collection of funds as per the target.
∎ Monitor the aging of agency balance.
∎ To attend customers, agents and correspondent bank complaints and try to resolve the issues immediately or take necessary steps to resolve them at the earliest possible time.
∎ To create and maintain good relations with customers, agents and the correspondent banks.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Merul Badda)

Company Information:
∎ BRAC Saajan Exchange Limited (BSEL)
∎ Homestead Gulshan Link Tower, TA-99, (5th floor), Gulshan Badda Link Road, Dhaka
∎ BRAC Saajan Exchange Ltd (“BSEL”), a subsidiary of BRAC Bank Limited, is incorporated in England and Wales, and provides money transfer service to non-resident Bangladeshis from the UK. The money transfer sector is one of highly regulated and competitive sectors. Apart from its remittance services, the company also caters to the investment needs of the NRBs through its parent organization, BRAC Bank. BSEL has recently also engaged in the services of independent consultant in countries such as France, Italy and Spain to assist in managing and monitoring not only our compliance with local reporting and operational regulations, but also our compliance with local anti-money laundering laws

Address::
∎ Homestead Gulshan Link Tower, TA-99, (5th floor), Gulshan Badda Link Road, Dhaka
∎ BRAC Saajan Exchange Ltd (“BSEL”), a subsidiary of BRAC Bank Limited, is incorporated in England and Wales, and provides money transfer service to non-resident Bangladeshis from the UK. The money transfer sector is one of highly regulated and competitive sectors. Apart from its remittance services, the company also caters to the investment needs of the NRBs through its parent organization, BRAC Bank. BSEL has recently also engaged in the services of independent consultant in countries such as France, Italy and Spain to assist in managing and monitoring not only our compliance with local reporting and operational regulations, but also our compliance with local anti-money laundering laws

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 29 May 2025

Category: Bank/Non-Bank Fin. Institution