Operations & Customer Support Executive

Job Description

Title: Operations & Customer Support Executive

Company Name: Swosti Limited

Vacancy: --

Location: Dhaka (Kawran Bazar)

Minimum Salary: Negotiable

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service

Published: 27 Apr 2025

Education:
∎ Bachelor/Honors, Masters
∎ Graduation / Masters in Business/Commerce/Marketing/ Finance/Accounting only.
∎ Science in HSC/SSC will also be good.
∎ Graduation / Masters in Business/Commerce/Marketing/ Finance/Accounting only.
∎ Science in HSC/SSC will also be good.

Requirements:

Additional Requirements:
∎ At least 02 years professional experience in the relevant field.
∎ Excellent interpersonal, communication and convincing skill.
∎ Sound Accounting knowledge, as we are working with accounting based software.
∎ Writing skill especially in English will be an added advantage.
∎ Bangla Typing skill.
∎ Must be Enthusiastic, Pro-active, Punctual, Honest and Hard-working.
∎ At least 02 years professional experience in the relevant field.
∎ Excellent interpersonal, communication and convincing skill.
∎ Sound Accounting knowledge, as we are working with accounting based software.
∎ Writing skill especially in English will be an added advantage.
∎ Bangla Typing skill.
∎ Must be Enthusiastic, Pro-active, Punctual, Honest and Hard-working.

Responsibilities & Context:
∎ This is a focal position representing the company before the outsiders.
∎ You will work with operational activities, customer support & training and customer queries and liaison between Customer & Operations/Software team, software testing etc.
∎ Address customer queries modestly and ensure customer satisfaction at all level.
∎ Explore & meet new customers in existing or new region(s).
∎ Explain the services and their benefits to customers for maximizing the use of software.
∎ Demonstrate Software product and make presentation by explaining services & benefits to new & existing clients.
∎ Answer to customer queries modestly whenever there is a customer call.
∎ Job Context:
∎ This is a focal position representing the company before the outsiders.
∎ You will work with operational activities, customer support & training and customer queries and liaison between Customer & Operations/Software team, software testing etc.
∎ Job Description / Responsibility:
∎ Address customer queries modestly and ensure customer satisfaction at all level.
∎ Explore & meet new customers in existing or new region(s).
∎ Explain the services and their benefits to customers for maximizing the use of software.
∎ Demonstrate Software product and make presentation by explaining services & benefits to new & existing clients.
∎ Answer to customer queries modestly whenever there is a customer call.

Compensation & Other Benefits:
∎ Yearly two (02) festival bonuses.
∎ Performance based yearly salary revision.
∎ Activity based numerous operational & Sales Incentives if you can generate Sales Lead from your relationship
∎ Daily refreshment facility and lunch benefits.
∎ Yearly two (02) festival bonuses.
∎ Performance based yearly salary revision.
∎ Activity based numerous operational & Sales Incentives if you can generate Sales Lead from your relationship
∎ Daily refreshment facility and lunch benefits.

Employment Status: Full Time

Job Location: Dhaka (Kawran Bazar)

Read Before Apply:

Special Instruction: You must possess your own Android Mobile phone & use official SIM for client communication.

Please send your Application along with CV mentioning the position applied for in the subject line to 'swosti247@gmail.com'.

Apply Procedure:

Email your CV:
∎ Send your CV to the given email swosti247@gmail.com

Company Information:
∎ Swosti Limited
∎ BSEC Bhaban, Level-09, South side, 102 Kazi Nazrul Islam Avenue, Karwan bazar, Dhaka-1215.
∎ Since its inception in 2000, bdjobs.com has been acknowledged as the most recognized career portal, training center in Bangladesh. Innovative product, dynamic solution & flexibility are core components of bdjobs brand.
Swosti [www.swosti.net], Mobile Credit Card is an offshoot of Bdjobs.com. Swosti, a mBillionth Award-2014 [http://mbillionth.in/] winning concept deals with automated credit and savings management solution in Bangladesh. Swosti is the First to introduce Mobile Apps based Micro-credit and Savings Management Application for the MFIs and Credit-Cooperatives in Bangladesh.

Address::
∎ BSEC Bhaban, Level-09, South side, 102 Kazi Nazrul Islam Avenue, Karwan bazar, Dhaka-1215.
∎ Since its inception in 2000, bdjobs.com has been acknowledged as the most recognized career portal, training center in Bangladesh. Innovative product, dynamic solution & flexibility are core components of bdjobs brand.Swosti [www.swosti.net], Mobile Credit Card is an offshoot of Bdjobs.com. Swosti, a mBillionth Award-2014 [http://mbillionth.in/] winning concept deals with automated credit and savings management solution in Bangladesh. Swosti is the First to introduce Mobile Apps based Micro-credit and Savings Management Application for the MFIs and Credit-Cooperatives in Bangladesh.

Application Deadline: 27 May 2025

Category: Customer Support/Call Centre