Job Description

Title: Quality Assurance Specialist (Night Shift)

Company Name: Field Nation

Vacancy: Not specific

Job Location: Dhaka (Uttara)

Employment Status: Full-time

Educational Requirements:
∎ This position requires a minimum A levels / HSC equivalent qualification with proficiency in English language speaking, writing and listening.

Experience Requirements:
∎ At least 1 year(s)

Job Context:
∎ Shift = 9 hours/day - 5 days/week (Mon-Fri)
∎ Hours generally range from 8:00 PM - 5:00 AM (Night Shift)

Job Responsibilities:
∎ Create new quality events as needed
∎ Daily review of blocks and ratings list - determine if we need to create event or clear each item
∎ Investigate quality events by communicating with involved parties while documenting all findings
∎ Fault/No Fault events and communicate with the provider accordingly based on your findings
∎ Suspend/Deactivated accounts as needed while making sure to not negatively impact future work
∎ Respond to user inquiries/complaints regarding investigations, suspensions and deactivations
∎ Document all written/verbal communication within service cloud
∎ Resolve customer's problems by clarifying the complaint; determine the cause of the problem; select and explain the best solution for solving the problem; follow up to ensure resolution
∎ Gather appropriate knowledge about Field Nation platform
∎ Ensure regular office attendance and proper time management during office hours
∎ Build sustainable peer to peer relationships through open and interactive communication
∎ Maintaining a positive, empathetic and professional attitude toward customers and colleagues

Additional Requirements:
∎ Age 20 to 35 years

Salary: Tk. 30000 - 40000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Profit share, Weekly 2 holidays, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
∎ Friendly work environment.
∎ Flexible leave/vacation policy.
∎ A great learning opportunity.
∎ The opportunity to work with cross-cultural teams with the US.
∎ Annual performance evaluation and increment.
∎ Yearly bonus.
∎ Employee Transportation Facility. (Subject to Availability)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 12 Jan 2023

Company Information:
∎ 14 Dec 2022
∎ Field Nation
∎ Address : House # 23, Road # Shah Makdum Avenue (North), Sector # 12, Uttara-1230, Dhaka
∎ Web : www.fieldnation.com
∎ Business : Field Nation is the complete Field Service Marketplace and Project Management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.

Category: Customer Support/Call Centre

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