Quality Control Officer

Job Description

Title: Quality Control Officer

Company Name: FIFO Tech

Vacancy: 08

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ At least Graduate level.
∎ Any kind of Technical Proficiency in Data Management preferred.

Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s): Call Centre Supervision/ Management, QC (Quality Control) of Customer Service
∎ The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

Job Responsibilities:
∎ Monitoring inbound and outbound call, Customer Service performance.
∎ Developing, creating and implementing call center quality processes and procedures.
∎ Prepare, monitor and analyze daily reports for productive actions.
∎ Provide feedback to Call Center Supervisor and concern department.
∎ Perform other duties as assigned.

Additional Requirements:
∎ Age 22 to 30 years
∎ Both males and females are allowed to apply
∎ Excellent verbal, written and interpersonal communication skills.
∎ Outstanding customer service skills and dedication to providing exceptional customer service.
∎ Must be proficient with MS Office. (Microsoft Excel preferred)
∎ Focus on quality and customer service.
∎ Solid Time Management skills.

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Sep 2022

Company Information:
∎ 31 Aug 2022
∎ FIFO Tech
∎ Address : FIFO Tech, Software Technology Park, 9th Floor, Janata Tower, Kawranbazar, Dhaka-1215
∎ Web : www.fifo-tech.com
∎ Business : IT/ITES Services Provider and IT Consultancy Firm

Category: Customer Support/Call Centre

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