Regional Service Manager
Job Description
Title: Regional Service Manager
Company Name: Beximco Communications Ltd.
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA)
Experience Requirements:
∎ 7 to 11 year(s)
∎ The applicants should have experience in the following area(s):
Field Operation, Installation and Maintenance, Telecommunication Products & Services
Job Responsibilities:
∎ Monitor & manage ASM, supervisors & installers in specific region as decided by Management.
∎ Ensure, monitor & manage E2E installations of the specific region.
∎ Ensure installation service for direct & strategic sales outside Dhaka.
∎ Manage Customers complaints and solving them through the team.
∎ Ensure and maintain service stock management, delivery & logistics.
∎ Check & frequently audit the installations within the given time frame.
∎ Ensure the installation TAT within 72 hours after sales.
∎ Ensure service request of the specific region within 72 hours of arising the problems/issues.
∎ Coordinate sales team regarding distributor & installers, also monitor their regular activities for smooth operation.
∎ Audit & solve customer complaints within the TAT.
∎ Arrange online & offline training programs for supervisors & installers time to time regarding different topics.
∎ Analyze the CSAT score of specific region to do further improvement.
∎ Improve WFMS (Work force management system) process to provide better service to the customers.
∎ Do the regular field visits to analyze the real situation going on in the field.
∎ Analyze various data on the basis of collection time to time.
∎ Report and update the present status and improvement areas to the line managers time to time.
∎ Manage software & applications to maintain installation database operation.
∎ Maintain liaison with technology & E2E team for any difficulty faced, upgradation & modification of process & policies.
∎ Implement different campaigns which are designed for customers time to time.
∎ Analyze, summarize & report customer opinion/feedback of the specific region time to time.
∎ Manage performance of ASMs, supervisors & installers of the specific region time to time.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Insurance, Gratuity
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Sep 2022
Company Information:
∎ 21 Aug 2022
∎ Beximco Communications Ltd.
∎ Address : SAM Tower, Level 10, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh
∎ Web : https://akashdth.com/
∎ Business : AKASH is the first ever Direct To Home (DTH) service launched in Bangladesh by BEXIMCO Communications Limited.
Category: Others
Source: bdjobs.com
Deadline Expired on 20th Sep 2022
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