Security Guard

Job Description

Title: Security Guard

Company Name: Renaissance Dhaka Gulshan Hotel RDGH

Vacancy: 01

Location: Dhaka

Salary: Negotiable

Experience:
∎ 2 to 4 years
∎ The applicants should have experience in the following business area(s):Hotel

Published: 24 Mar 2025

Education:
∎ Higher Secondary

Requirements:

Responsibilities & Context:
∎ Safety and Security
∎  Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
∎  Maintain awareness of undesirable persons on property premises.
∎  Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
∎  Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
∎  Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
∎  Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
∎ Policies and Procedures
∎  Follow company and department policies and procedures.
∎  Protect the privacy and security of guests and coworkers.
∎  Maintain confidentiality of proprietary materials and information.
∎  Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
∎  Perform other reasonable job duties as requested by Supervisors.
∎ Guest Relations
∎  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
∎  Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
∎  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
∎  Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
∎  Address guests' service needs in a professional, positive, and timely manner.
∎  Assist other employees to ensure proper coverage and prompt guest service.
∎  Thank guests with genuine appreciation and provide a fond farewell.
∎ Communication
∎  Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
∎  Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
∎  Talk with and listen to other employees to effectively exchange information.
∎  Exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers and two-way radios, email).
∎  Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
∎  Speak to guests and co-workers using clear, appropriate and professional language.
∎ Working with Others
∎  Develop and maintain positive and productive working relationships with other employees and departments.
∎  Partner with and assist others to promote an environment of teamwork and achieve common goals.
∎  Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
∎  Support all co-workers and treat them with dignity and respect.
∎  Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
∎ Quality Assurance/Quality Improvement
∎  Comply with quality assurance expectations and standards.
∎ Physical Tasks
∎  Read and visually verify information in a variety of formats (e.g., small print).
∎  Visually inspect tools, equipment, or machines (e.g., to identify defects).
∎  Enter and locate work-related information using computers and/or point of sale systems.
∎  Stand, sit, or walk for an extended period of time or for an entire work shift.
∎  Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
∎  Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
∎  Move through narrow, confined, or elevated spaces.
∎  Move over sloping, uneven, or slippery surfaces.
∎  Move up and down stairs and/or service ramps.
∎  Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
∎ Incident/Emergency Response
∎  Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc.
∎  Respond to the scene of guest or employee accidents and determine if emergency aid is required.
∎  Administer first aid/CPR to guests or employees as required.
∎  Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required.
∎  Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
∎  Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
∎  Escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation.
∎

Skills & Expertise:

Compensation & Other Benefits:
∎ Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Insurance
∎ Review: Yearly
∎ Festival Bonus: 2
∎ Attractive Service Charge benefit
∎ Compensatory
∎ Duty Meal
∎ Bereavement Leave & Others as per Law
∎ Group Insurance Coverage
∎ Uniform & Complimentary Laundry Facility
∎ Extensive Take Care Activities
∎ Engaging Work Environment
∎ In-house Doctor Support
∎ Comprehensive Learning & Development Program
∎ Career Advancement
∎ Insurance
∎ Review: Yearly
∎ Festival Bonus: 2
∎ Attractive Service Charge benefit
∎ Compensatory
∎ Duty Meal
∎ Bereavement Leave & Others as per Law
∎ Group Insurance Coverage
∎ Uniform & Complimentary Laundry Facility
∎ Extensive Take Care Activities
∎ Engaging Work Environment
∎ In-house Doctor Support
∎ Comprehensive Learning & Development Program
∎ Career Advancement

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Job Highlights:

Company Information:
∎ Renaissance Dhaka Gulshan Hotel RDGH
∎ 78 Gulshan Avenue, Gulshan-1, Dhaka -1212

Address::
∎ 78 Gulshan Avenue, Gulshan-1, Dhaka -1212

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 23 Apr 2025

Category: Hospitality/ Travel/ Tourism