Senior Executive/ Executive - Customer Service, Mall Operations (Jamuna Future Park)

Job Description

Title: Senior Executive/ Executive - Customer Service, Mall Operations (Jamuna Future Park)

Company Name: Jamuna Group

Vacancy: 7

Age: 22 to 30 years

Location: Dhaka

Salary: Negotiable

Published: 2 Jan 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 22 to 30 years
∎ Must have good communication skills.
∎ Must have Computer Skill ( Ms- word & Excel) at basic level.
∎ Must have good communication skills.
∎ Must have Computer Skill ( Ms- word & Excel) at basic level.

Responsibilities & Context:
∎ Monitor and record mall opening and closing and report the same to concerned authority through GM mall operations in case of late opening and closing.
∎ Ensure visit to all floors between 10-11 AM in the morning and 8-10 PM in the evening for secured entry and exit in the mall in coordination with all Wings of engineering department and security.
∎ Receive all complaints from the shop owners or employees and resolve the issue in coordination with concerned wing of engineering department including sales and marketing or any other concerned department or wings.
∎ Provide summary disposal to any incidence in the mall through amicable solution e.i theft case, customer service, untoward situation/circumstances by clients or owner etc.
∎ Cover events conducted in the mall.
∎ Cover media, entourage, delegations as and when ask for.
∎ Ensure secured mall opening, closing and sweeping operations in coordination with security and other Wings of engineering department.
∎ Assist customer services as and when necessary and any other job as deemed necessary by GM mall operations and competent authority.
∎ Job Responsibilities:
∎ Monitor and record mall opening and closing and report the same to concerned authority through GM mall operations in case of late opening and closing.
∎ Ensure visit to all floors between 10-11 AM in the morning and 8-10 PM in the evening for secured entry and exit in the mall in coordination with all Wings of engineering department and security.
∎ Receive all complaints from the shop owners or employees and resolve the issue in coordination with concerned wing of engineering department including sales and marketing or any other concerned department or wings.
∎ Provide summary disposal to any incidence in the mall through amicable solution e.i theft case, customer service, untoward situation/circumstances by clients or owner etc.
∎ Cover events conducted in the mall.
∎ Cover media, entourage, delegations as and when ask for.
∎ Ensure secured mall opening, closing and sweeping operations in coordination with security and other Wings of engineering department.
∎ Assist customer services as and when necessary and any other job as deemed necessary by GM mall operations and competent authority.

Compensation & Other Benefits:
∎ Competitive remuneration package will be offered for the deserving candidates.
∎ Friendly working environment.
∎ Smooth career path for the well performers.
∎ Other facilities as per company policy.
∎ Competitive remuneration package will be offered for the deserving candidates.
∎ Friendly working environment.
∎ Smooth career path for the well performers.
∎ Other facilities as per company policy.
∎

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka

Read Before Apply:

Those who are matching the criteria please apply via bdjobs/mail. Please be mention the position name on mail body when applied.

Apply Procedure:

Email your CV:
∎ Send your CV to the given email hr@jamunagroup-bd.com or Email your CV from My Bdjobs account

Company Information:
∎ Jamuna Group
∎ Jamuna Future Park, Ka-244, Progati Sarani, Kuril, Baridhara, Dhaka-1229
∎ As an evolving private company that has continually grown within the competitive industry in Bangladesh, Jamuna Group possesses high values, but the most crucial value of the company is its human resources. The name, Jamuna group is inseparably associated with the name of Mr. Md. Nurul Islam, an architect a pioneer ultimately an Industrial leader in the private sector. He heralded the Jamunas appearance in the arena of private industrial sector in 1974 with the mission and vision of building newly independent Bangladesh as a happy and prosperous country. Jamuna started its journey with the Jamuna Electric Manufacturing Co. Ltd in 1974 and it pioneered the manufacturing electrical accessories and fittings in Bangladesh since 1975. To maintain its competitiveness in todays globalized modern market, Jamuna introduced the best technology along with machinery and expertise in Bangladesh. Jamuna developed and expanded its enterprises of multi-dimension for diversifying its product range. In course of 34 years of operation Jamuna Group expanded into a giant dynasty of 24 large scale SBUs. From textile to real estate, Jamuna Group has diverse business interests. The Group has ventured into electrical, engineering, chemical, leather, garments and textiles- including spinning, knitting and dyeing, cosmetics, toiletries, beverages, real estate, tyre, housing, print and electronic media sectors.

Address::
∎ Jamuna Future Park, Ka-244, Progati Sarani, Kuril, Baridhara, Dhaka-1229
∎ As an evolving private company that has continually grown within the competitive industry in Bangladesh, Jamuna Group possesses high values, but the most crucial value of the company is its human resources. The name, Jamuna group is inseparably associated with the name of Mr. Md. Nurul Islam, an architect a pioneer ultimately an Industrial leader in the private sector. He heralded the Jamunas appearance in the arena of private industrial sector in 1974 with the mission and vision of building newly independent Bangladesh as a happy and prosperous country. Jamuna started its journey with the Jamuna Electric Manufacturing Co. Ltd in 1974 and it pioneered the manufacturing electrical accessories and fittings in Bangladesh since 1975. To maintain its competitiveness in todays globalized modern market, Jamuna introduced the best technology along with machinery and expertise in Bangladesh. Jamuna developed and expanded its enterprises of multi-dimension for diversifying its product range. In course of 34 years of operation Jamuna Group expanded into a giant dynasty of 24 large scale SBUs. From textile to real estate, Jamuna Group has diverse business interests. The Group has ventured into electrical, engineering, chemical, leather, garments and textiles- including spinning, knitting and dyeing, cosmetics, toiletries, beverages, real estate, tyre, housing, print and electronic media sectors.

Application Deadline: 31 Jan 2025

Category: Customer Support/Call Centre