Senior Executive/Assistant Manager (Customer Care/Operations)
Job Description
Title: Senior Executive/Assistant Manager (Customer Care/Operations)
Company Name: Dhaka Central International Medical College & Hospital
Vacancy: 6
Age: 27 to 40 years
Location: Dhaka (Shyamoli)
Salary: Negotiable
Experience:
∎ 3 to 7 years
∎ The applicants should have experience in the following business area(s):Hospital, Diagnostic Centre
Published: 19 Mar 2025
Education:
∎ Bachelor of Business Administration (BBA), Master of Business Administration (MBA)
Requirements:
Additional Requirements:
∎ Age 27 to 40 years
∎ Strong knowledge of hospital operations and patient handling.
∎ Excellent communication and interpersonal skills.
∎ Ability to handle patient grievances with empathy and professionalism.
∎ Familiarity with hospital management software (HMS) and MS Office.
∎ Strong leadership and team management abilities.
∎ Strong knowledge of hospital operations and patient handling.
∎ Excellent communication and interpersonal skills.
∎ Ability to handle patient grievances with empathy and professionalism.
∎ Familiarity with hospital management software (HMS) and MS Office.
∎ Strong leadership and team management abilities.
Responsibilities & Context:
∎ Oversee the Patient Service Desk and ensure smooth patient registration, admission, and discharge.
∎ Handle patient inquiries, concerns, and escalations in a professional manner.
∎ Cooperate with the customer care team and provide optimum patient handling.
∎ Ensure effective communication between patients, doctors, and hospital departments.
∎ Monitor customer feedback and take necessary actions for service improvements.
∎ Implement hospital service quality protocols to enhance patient satisfaction.
∎ Prepare reports on patient experience metrics and present insights to management.
∎ Oversee the Patient Service Desk and ensure smooth patient registration, admission, and discharge.
∎ Handle patient inquiries, concerns, and escalations in a professional manner.
∎ Cooperate with the customer care team and provide optimum patient handling.
∎ Ensure effective communication between patients, doctors, and hospital departments.
∎ Monitor customer feedback and take necessary actions for service improvements.
∎ Implement hospital service quality protocols to enhance patient satisfaction.
∎ Prepare reports on patient experience metrics and present insights to management.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Shyamoli)
Job Highlights:
∎ DCIMCH is a leading healthcare provider committed to delivering quality patient care with compassion and excellence. To strengthen our Customer Care Dept, we are looking for candidates who will ensure a seamless patient experience.
Apply Procedure:
Email your CV:
∎ Send your CV to the given email hrd.dcimch@gmail.com or Email your CV from My Bdjobs account
Company Information:
∎ Dhaka Central International Medical College & Hospital
∎ 2/1 Ring Road, Shyamoli, Mohammadpur, Dhaka-1207, Bangladesh
∎ https://dcimch.com/
∎ Hospital/Health care
Address::
∎ 2/1 Ring Road, Shyamoli, Mohammadpur, Dhaka-1207, Bangladesh
∎ https://dcimch.com/
∎ Hospital/Health care
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Mar 2025
Category: Customer Support/Call Centre
