Senior Executive/Assistant Manager (Customer Care/Operations)
Job Description
Title: Senior Executive/Assistant Manager (Customer Care/Operations)
Company Name: Dhaka Central International Medical College & Hospital
Vacancy: 4
Age: 24 to 40 years
Location: Dhaka (Shyamoli)
Salary: Negotiable
Experience:
∎ 7 to 8 years
∎ The applicants should have experience in the following business area(s):Hospital, Call Center, Diagnostic Centre
Published: 28 Sep 2024
Education:
∎ Bachelor of Business Administration (BBA), Master of Business Administration (MBA)
Requirements:
Additional Requirements:
∎ Age 24 to 40 years
Responsibilities & Context:
∎ Oversee and manage daily customer care operations to ensure the highest level of service.
∎ Develop and implement customer care and operational procedures to enhance the patient experience.
∎ Handle escalated customer complaints and ensure timely resolution.
∎ Monitor and analyze key performance indicators (KPIs) for customer satisfaction and operational efficiency.
∎ Coordinate with various departments to ensure seamless service delivery.
∎ Manage and lead the customer care team, providing guidance, training, and support to ensure performance standards are met.
∎ Develop reports on operational activities, customer feedback, and team performance.
∎ Collaborate with senior management to develop strategies for improving operations and customer satisfaction.
∎ Ensure compliance with hospital policies and medical regulations.
∎ Oversee and manage daily customer care operations to ensure the highest level of service.
∎ Develop and implement customer care and operational procedures to enhance the patient experience.
∎ Handle escalated customer complaints and ensure timely resolution.
∎ Monitor and analyze key performance indicators (KPIs) for customer satisfaction and operational efficiency.
∎ Coordinate with various departments to ensure seamless service delivery.
∎ Manage and lead the customer care team, providing guidance, training, and support to ensure performance standards are met.
∎ Develop reports on operational activities, customer feedback, and team performance.
∎ Collaborate with senior management to develop strategies for improving operations and customer satisfaction.
∎ Ensure compliance with hospital policies and medical regulations.
Skills & Expertise:
Compensation & Other Benefits:
∎ Medical allowance, Mobile bill, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Shyamoli)
Job Highlights:
Apply Procedure:
Email your CV:
∎ Send your CV to the given email hrd.dcimch@gmail.com or Email your CV from My Bdjobs account
Company Information:
∎ Dhaka Central International Medical College & Hospital
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Oct 2024
Category: Customer Support/Call Centre
