Senior Waiter/Waitress
Job Description
Title: Senior Waiter/Waitress
Company Name: The Rhine
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ HSC
∎ Skills Required: Guest Relations Services, Up sell
Experience Requirements:
∎ 1 to 3 year(s)
Job Responsibilities:
∎ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
∎ Address guests' service needs in a professional, positive, and timely manner.
∎ Thank guests with genuine appreciation and provide a farewell.
∎ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
∎ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
∎ Engage guests in conversation regarding property services, offerings upsell.
∎ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines
∎ Assist other employees to ensure proper coverage and prompt guest service.
∎ Speak to guests and co-workers using clear, appropriate and professional language.
∎ Talk with and listen to other employees to effectively exchange information.
∎ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
∎ Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
∎ Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
∎ Greet guests and determine the number in their party.
∎ Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
∎ Stand, sit, or walk for an extended period of time or for an entire work shift.
∎ Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
∎ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
∎ Complete appropriate safety training and certifications to perform work tasks.
∎ Maintain personal hygiene standard.
Additional Requirements:
∎ Age 21 to 30 years
∎ High-level communication and networking skills.
∎ Excellent interpersonal skills & fluent in English.
∎ Ability to work well under pressure.
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Oct 2022
Company Information:
∎ 26 Sep 2022
∎ The Rhine
Category: Hospitality/ Travel/ Tourism
:
Source: bdjobs.com
Deadline Expired on 25th Oct 2022
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